Provider Customer Service Representative, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Answering questions and resolving issues based on incoming calls from providers
Researching issues using multiple applications to assist providers
Providing customers with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, provider self-service tools, etc.
Maintain department established performance metrics at a meets or exceeds expectations level
Working together as a team and applying the Aetna Core Values in day-to-day operations
Creating a Differentiated Service Experience
Demonstrating Service Discipline

Requirements:

Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate
Strong communication and problem-solving skills
Strong computer navigation and typing skills
Ability to manage multiple tasks in a transaction / high volume-based environment
Familiarity with Microsoft Office products
Excellent customer service and critical thinking
This is a fully remote position. Candidate must be able to work independently and be comfortable with virtual training and communication methods
Secure, private home office location where PHI/PII information is not visible or overheard by others
High speed internet access (100 mbps or higher) and consistent, reliable connection is required
Home office location must be set up with a direct connection to the router (Wi-Fi is not allowed). We provide a 6 ½ foot long ethernet cord, if the distance is further, you will be required to provide your own ethernet cable

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
July 24, 2025

Expiration:
September 01, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Provider Customer Service Representative

CVS Health

Location:United States, Work At Home

Category:Customer Service

Contract Type:Employment contract