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Protergia Training Specialist

https://www.metlengroup.com Logo

Metlen Group

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Location:
Greece , Paiania

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Category:
Education

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Protergia Training Specialist to join B2C team, part of M Energy Customer Solution Division. The role focuses on enhancing customer experience and business performance through the design, delivery, and continuous improvement of learning programs. Leveraging innovative training methods and digital tools to ensure frontline teams across Contact Center, Indirect, Retail Stores, Back Office, Customer Support are equipped with the skills, knowledge, and behaviors needed to deliver exceptional service and achieve commercial excellence.

Job Responsibility:

  • Designing and delivering classroom and eLearning programs focused on sales, customer service (aftersales), and commercial policies, tailored to the specific needs of each channel (Contact Center, Indirect, Retail Stores, Back Office, Customer Support)
  • Creating and maintaining training materials, including product guides, sales scenarios, and communication frameworks, ensuring alignment with company standards and business strategy
  • Coordinating the full training cycle from needs analysis and preparation to delivery, evaluation, and continuous improvement based on feedback and performance results
  • Managing digital learning tools such as the LMS, intranet, and knowledge base, ensuring up-to-date content and accurate training records
  • Applying innovative learning techniques (e.g., gamification, role plays, blended and accreditation programs) to enhance engagement, knowledge retention, and skill application
  • Collaborating with Store Inspectors and local teams to support on-the-job learning and deliver consistent, high-quality training experiences across central (Paiania, Athens) and regional sites (e.g., Thessaloniki)

Requirements:

  • Bachelor's degree in Education, Communication, or related field
  • 2+ years of experience in training delivery, preferably in sales, customer service, or retail environments
  • Previous experience in sales will be considered an asset, with proven ability to deliver Sales and Soft Skills training (e.g. Sales Techniques, Negotiation Skills, and Coaching)
  • Excellent communication and interpersonal skills, with the ability to adapt training content and delivery to diverse audiences across Retail, B2B, and Customer Care functions
  • Strong business and customer orientation, demonstrating flexibility and a collaborative approach to align learning initiatives with organizational objectives
  • Highly organized and analytical, able to manage multiple training projects across locations while assessing effectiveness through KPIs, feedback, and performance data
  • Proficient in MS Office
  • familiarity with QA systems, reporting tools, or CRM platforms (e.g. Salesforce) is considered an asset
  • Fluency in English (written and spoken) required

Nice to have:

  • Previous experience in sales
  • Familiarity with QA systems, reporting tools, or CRM platforms (e.g. Salesforce)
What we offer:
  • Competitive remuneration package
  • Ticket Restaurant
  • Preferential household electricity plan
  • Group Health Insurance program
  • Pension Plan

Additional Information:

Job Posted:
November 04, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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