Protergia Training Specialist, Metlen Group

Metlen Group

Location:
Greece, Paiania

Category:
Education

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Protergia Training Specialist to join B2C team, part of M Energy Customer Solution Division. The role focuses on enhancing customer experience and business performance through the design, delivery, and continuous improvement of learning programs. Leveraging innovative training methods and digital tools to ensure frontline teams across Contact Center, Indirect, Retail Stores, Back Office, Customer Support are equipped with the skills, knowledge, and behaviors needed to deliver exceptional service and achieve commercial excellence.

Job Responsibility:

Designing and delivering classroom and eLearning programs focused on sales, customer service (aftersales), and commercial policies, tailored to the specific needs of each channel (Contact Center, Indirect, Retail Stores, Back Office, Customer Support)
Creating and maintaining training materials, including product guides, sales scenarios, and communication frameworks, ensuring alignment with company standards and business strategy
Coordinating the full training cycle from needs analysis and preparation to delivery, evaluation, and continuous improvement based on feedback and performance results
Managing digital learning tools such as the LMS, intranet, and knowledge base, ensuring up-to-date content and accurate training records
Applying innovative learning techniques (e.g., gamification, role plays, blended and accreditation programs) to enhance engagement, knowledge retention, and skill application
Collaborating with Store Inspectors and local teams to support on-the-job learning and deliver consistent, high-quality training experiences across central (Paiania, Athens) and regional sites (e.g., Thessaloniki)

Requirements:

Bachelor's degree in Education, Communication, or related field
2+ years of experience in training delivery, preferably in sales, customer service, or retail environments
Previous experience in sales will be considered an asset, with proven ability to deliver Sales and Soft Skills training (e.g. Sales Techniques, Negotiation Skills, and Coaching)
Excellent communication and interpersonal skills, with the ability to adapt training content and delivery to diverse audiences across Retail, B2B, and Customer Care functions
Strong business and customer orientation, demonstrating flexibility and a collaborative approach to align learning initiatives with organizational objectives
Highly organized and analytical, able to manage multiple training projects across locations while assessing effectiveness through KPIs, feedback, and performance data
Proficient in MS Office
familiarity with QA systems, reporting tools, or CRM platforms (e.g. Salesforce) is considered an asset
Fluency in English (written and spoken) required

Nice to have:

Previous experience in sales
Familiarity with QA systems, reporting tools, or CRM platforms (e.g. Salesforce)

What we offer:

Competitive remuneration package
Ticket Restaurant
Preferential household electricity plan
Group Health Insurance program
Pension Plan

Additional Information:

Job Posted:
November 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Protergia Training Specialist