Protective Intelligence Analyst, Security Operations Job at Shopify (Toronto)

Job Description

Shopify is the world's leading commerce platform, and we care deeply about protecting the people who help build it. Our Protective Services team supports global physical security operations, safety, emergency management, travel safety, executive protection, threat management, and office security so Shopifolk can do their best work safely. We are looking for a Protective Intelligence Analyst, Security Operations with strong security operations experience to support an intelligence-led approach to protecting Shopify’s people, offices, events, and operations. This is an in-person role based in Toronto. The role blends time-sensitive intelligence monitoring analysis, corporate security operations, and incident management. This role should be comfortable moving between analysis and operational action.

Job Responsibility

Conduct behavioural threat investigations and gather relevant information from operational analysts and other internal or external sources
Assess the credibility and severity of threats to Shopify’s people, assets, and operations and decide when to escalate with clear recommendations and supporting rationale
Support operational analysts who deliver day-to-day monitoring, triage, and reporting
Apply documented escalation thresholds, provide guidance during active incidents, and help improve the consistency and quality of reporting, judgment, and response
Support office and in-person security operations, including access control and monitoring, guard response, site procedures, event support, and operational readiness, and the handling of workplace security incidents and policy violations
Help shape the program’s reactive intelligence priorities, workflows, and reporting practices by identifying gaps, improving processes, and translating emerging risks into timely, actionable assessments for security operations and stakeholders
Direct the program’s reactive intelligence to enable Shopify to react to short-notice and emerging developments that could affect Shopify’s people, assets, and operations
Ensure that assessments are timely, accurate, and add value to Shopify security operations
Coordinate response actions, stakeholder updates, documentation, escalation, and follow-up for security incidents, while applying established escalation thresholds and identifying opportunities to improve response consistency
Identify, research, and assess threats or vulnerabilities that may create physical risk to people, offices, events, or business operations, producing timely and actionable intelligence products
Provide operational overwatch during escalations by helping operators and analysts maintain situational awareness, apply escalation standards, and identify timely course-correction recommendations
Contribute to reporting reviews, after-action learning, and improvements to procedures, playbooks, templates, and workflows
Prioritize and drive initiatives that mature security operations by developing artefacts that include playbooks, training materials, escalation frameworks, quality assurance, and response workflows
Support vendor relationships and ensure security tools and systems can meet current and future operational and intelligence needs
Identify internal and external solutions to obtain, review, and process information ethically and legally
Provide ad-hoc intelligence analysis support to key security stakeholders as needed
Use existing, and support in developing, AI-enabled tools responsibly to support summarization, pattern recognition, briefing preparation, and workflow efficiency, while validating outputs through human judgment and reliable sources

Requirements

Minimum of 5 years in operational, analytical, investigative, and/or protective services disciplines
Experience leading, coaching, or guiding a team of operational analysts, investigators, or intelligence professionals
Ability to work through ambiguous or time-sensitive situations with sound judgment, clear communication, and appropriate escalation
Demonstrated experience supporting executive protective services teams
Proficient in using various social media platforms and open-source intelligence (OSINT) tools
Excellent written and verbal communication skills, including the ability to brief leaders clearly and concisely
Ability to produce accurate, timely, and actionable reports with minimal oversight
Experience collaborating with global and regional teams
Proven ability to handle confidential, sensitive, and personal information with care and discretion
Strong attention to detail with a commitment to high-quality work
Skilled in managing multiple tasks simultaneously with minimal supervision
Comfort using AI-enabled tools responsibly, including understanding privacy considerations, validation requirements, and the limits of AI-generated analysis
Ability to summarize qualitative data into graphs, charts, and explain key insights to stakeholders
Ability to work in person in Toronto and support occasional evenings, weekends, as required
Willingness to be on-call as part of a security rotation

Nice to have

Intelligence briefing experience
Experience supporting executive protection, workplace violence prevention, travel safety, or event security programs
Experience in a emergency management, or investigative environment
Experience with mass notification tools, case management systems, access control systems, video management systems, OSINT tools, and alerting platforms
Experience building training, quality assurance, or review processes for operational analysts
Building of AI tools to support security intelligence and operation
Experience with geopolitical risk monitoring or crisis response
Foreign language skills or global workforce experience

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Protective Intelligence Analyst, Security Operations

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