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Robert Half Logo Robert Half · Customer Service

Prospecting Coordinator

United States, Cincinnati · Job Posted March 01, 2026
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Job Description

We are looking for a dedicated Prospecting Coordinator to join our team in Cincinnati, Ohio. In this contract role, you will play a vital part in supporting our manufacturing operations by providing exceptional customer service and handling various administrative tasks. This position offers an opportunity to work in a fast-paced environment where attention to detail and effective communication are highly valued.

Job Responsibility

  • Respond promptly to inbound customer inquiries via phone and email, ensuring a high level of customer satisfaction
  • Manage outbound calls to follow up on prospects and maintain clear communication with clients
  • Accurately enter and update customer data into the CRM system while adhering to company standards
  • Process orders and ensure all related documentation is completed in a timely manner
  • Use Microsoft Excel to organize and analyze data for reporting purposes
  • Collaborate with team members to address customer concerns and provide resolutions
  • Maintain detailed records of all correspondence and interactions for future reference
  • Assist in tracking and documenting customer feedback to improve service quality
  • Coordinate with other departments to ensure seamless order fulfillment and customer satisfaction

Requirements

  • Proven experience in customer service roles, preferably within a call center environment
  • Strong proficiency in answering inbound calls and managing outbound communication
  • Skilled in data entry and maintaining accurate records
  • Familiarity with CRM systems and order entry processes
  • Competent in using Microsoft Excel for data organization and analysis
  • Excellent written and verbal communication skills for email correspondence
  • Ability to multitask and work efficiently in a fast-paced setting
  • Detail-oriented with a focus on maintaining high accuracy in all tasks

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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