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We are looking for a dedicated Prospecting Coordinator to join our team in Cincinnati, Ohio. In this contract role, you will play a vital part in supporting our manufacturing operations by providing exceptional customer service and handling various administrative tasks. This position offers an opportunity to work in a fast-paced environment where attention to detail and effective communication are highly valued.
Job Responsibility:
Respond promptly to inbound customer inquiries via phone and email, ensuring a high level of customer satisfaction
Manage outbound calls to follow up on prospects and maintain clear communication with clients
Accurately enter and update customer data into the CRM system while adhering to company standards
Process orders and ensure all related documentation is completed in a timely manner
Use Microsoft Excel to organize and analyze data for reporting purposes
Collaborate with team members to address customer concerns and provide resolutions
Maintain detailed records of all correspondence and interactions for future reference
Assist in tracking and documenting customer feedback to improve service quality
Coordinate with other departments to ensure seamless order fulfillment and customer satisfaction
Requirements:
Proven experience in customer service roles, preferably within a call center environment
Strong proficiency in answering inbound calls and managing outbound communication
Skilled in data entry and maintaining accurate records
Familiarity with CRM systems and order entry processes
Competent in using Microsoft Excel for data organization and analysis
Excellent written and verbal communication skills for email correspondence
Ability to multitask and work efficiently in a fast-paced setting
Detail-oriented with a focus on maintaining high accuracy in all tasks
What we offer:
medical, vision, dental, and life and disability insurance