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Property Services Team Leader

United Kingdom, London 22.28 GBP / Hour · Job Posted November 03, 2025
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Job Description

Lead one of six operations support teams to deliver top-quality admin and compliance support across repairs, services, and technical projects; focus on building strong customer and stakeholder relationships while driving a high-performing team.

Job Responsibility

  • Lead, motivate, and develop an admin support team
  • Provide coaching, mentoring, 1:1s, and team meetings
  • Ensure team members are trained, inducted, and clear on responsibilities
  • Adhere to financial and procurement procedures
  • Monitor DLO and contractor performance to meet KPIs
  • Manage compliance data (gas, heating, M&E PPM, EICRs, etc.)
  • Produce management reports and track team targets
  • Build positive relationships with internal and external stakeholders
  • Support service delivery through effective planning and problem-solving

Requirements

  • Proven line management experience
  • Strong IT, organisational, and communication skills
  • Excellent problem-solving and time management abilities
  • Customer-first mindset
  • collaborative team player

Nice to have

  • Experience in housing/property or contract admin support
  • Familiarity with repair & maintenance processes and job scheduling tools
  • Knowledge of ICT systems, performance reporting, and mobile working
  • Experience in high-pressure environments and partnership working

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