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Property Services Manager

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Four Seasons

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Location:
United States of America , Kailua-Kona, Hawaii

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

76000.00 - 80000.00 USD / Year
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Job Description:

The Four Seasons Resort Hualalai is looking for a Property Services Manager – Hualalai Villas & Homes. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Hualalai Villas & Homes team, the Property Services Manager works across disciplines to deliver an exceptional experience.

Job Responsibility:

  • Supervise, train and motivate Department employees
  • Ensure convenient, care-free home ownership for all Hualalai Villas & Homes clients
  • Supervise, develop, schedule and train property management support staff
  • Act in the best interests of Hualalai Resort and HVH clients
  • Work with HVH homeowners to develop comprehensive service/maintenance packages
  • Procure proposals for home maintenance and repair services
  • Coordinate and follow up on resident requested / necessary repairs, special projects, warranty or improvement requests
  • Schedule Team walk-throughs, monthly property inspections, arrival preparations and departure checks
  • Ensure execution of all services as described in the Property Management Agreement
  • Assist and educate homeowners, their guests and rental guests on operation of in-home systems and appliances
  • Assist with residence move-in activities
  • Work closely with the Director and Assistant Director of HVH to provide backup support
  • Ensure management and personnel coverage for HVH division
  • Manage and schedule labor per guidelines
  • Document all work completed and updated in Property Management System
  • Provide backup support for non-administrative services for residents

Requirements:

  • Legal work authorization in United States
  • Active Hawaii Real Estate Sales License required or acquired within first year of employment
  • Previous experience in luxury property management, vacation rental market and/or resort or hotel industry with emphasis in room's division management
  • Valid driver's license and clean driving abstract
  • Previous Supervisory/management experience
  • Computer experience in Windows operating environment for word processing, database and spreadsheet applications
  • Strong Problem Solving and Customer Service skills
  • Ability to adapt to changing work environment and possess a high level of initiative
What we offer:
  • An on-site Physical Therapist
  • 24-hour access to Indoor and Outdoor Gym
  • Holiday, Vacation & Sick pay
  • Robust Benefit Plan
  • Company Match 401K Plan
  • Laundered Employee Uniform
  • Free employee meals prepared by the Four Seasons Culinary ‘Ohana
  • Complimentary stays at Four Seasons Worldwide
  • Training and Development Opportunities
  • Employee Recognition Programs

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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