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We are seeking an experienced Property Services Manager to oversee daily property operations at Melbourne Quarter, one of Melbourne's premier commercial developments. This role is responsible for managing maintenance, cleaning, security, and vendor operations whilst leading teams of staff and contractors to ensure optimal building performance and exceptional client satisfaction. The successful candidate will utilise JLL's cutting-edge technology platforms and data analytics to deliver efficient, cost-effective property services across our commercial real estate portfolio. You will serve as the primary client contact for service issues, manage budgets, ensure regulatory compliance, and implement comprehensive preventive maintenance programmes.
Job Responsibility:
Ensure building and employee compliance with all relevant statutory authorities and engineering best practices
Maintain adherence to Lendlease GMR performance standards
Obtain certification from contractors and consultants for all essential services
Prepare annual Fire Safety Statements and other statutory documentation
Ensure Environmental and Occupational Health & Safety compliance, including contractor inductions and risk management plans
Coordinate effective management of all property services and works within the building
Conduct periodic inspections of building systems and plant to assess repair priorities
Manage specialist contractors to ensure contract compliance and scope delivery
Implement and maintain JLL's computerised Planned Preventative Maintenance systems (TSR, Work Orders, Edge, iComply, Prism)
Procure materials and replacement parts to minimise tenant disruption
Identify and implement energy, water, and waste conservation initiatives
Manage tenant refurbishment processes ensuring all approvals and certifications are obtained
Champion JLL's OPS AIDE Programme and site-specific risk auditing
Prepare annual property operations and capital works budgets
Monitor and update budgets quarterly
Contribute to monthly operational reports
Ensure accurate data collection and reporting to management
Participate in Owner-specific programmes including GMR, sustainability, and crisis management training
Requirements:
Minimum 5 years' experience as an Operations Manager in A Grade or Premium commercial assets
Trade Certificate or tertiary qualifications (Trade Certificate will be favourably considered)
Demonstrated ability to prioritise work within tight operational and financial deadlines
Positive approach to meeting client needs whilst managing tenant expectations
Strong customer service ethic with ability to empathise with tenant needs
Excellent communication skills across all organisational levels
What we offer:
Great employee discounts off fitness, wellbeing & other renowned bands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm