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Pavers Logo Pavers · Office Administration

Property Services Administrator (Energy)

United Kingdom, St Austell 24242.00 GBP / Year · Job Posted March 05, 2026
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Job Description

Join Us as a Property Services Administrator (Energy). Are you an organised, people-focused communicator who’s passionate about delivering excellent customer service? Do you enjoy making a positive difference and being part of meaningful, environmentally focused projects? If so, this could be the perfect opportunity for you. We’re looking for a Property Services Administrator (Energy) to join our Property Services team on a fixed-term contract, supporting the delivery of important energy‑efficiency improvement works across our homes. Your work will directly contribute to improving energy efficiency in homes and ensuring customers receive the best possible experience.

Job Responsibility

  • Be the first point of contact for customer queries — via phone, email, letters, and in person
  • Keep customers updated about planned energy improvement works and support them throughout the process
  • Update internal systems with clear, accurate information
  • Liaise closely with colleagues, contractors and external partners to ensure works progress smoothly
  • Raise Purchase and Works Orders when required, following financial procedures
  • Gather and upload essential documentation to support compliance and safe delivery of works
  • Carry out post-installation customer satisfaction surveys — by phone, online and occasionally in customers’ homes
  • Help compile information needed to claim grant funding for completed works

Requirements

  • Warm, positive and confident when dealing with people
  • Highly organised with great attention to detail
  • Skilled at prioritising tasks and working to deadlines
  • Comfortable using IT systems and Office applications (particularly Word & Excel)
  • A clear, empathetic communicator with strong written and verbal skills
  • Experienced in administration and accurate data entry
  • Motivated to learn, grow and contribute to team success

Nice to have

  • Experience in social housing
  • Knowledge of customer engagement, minute taking, or coordinating projects
  • An ECDL/equivalent qualification or A-Level/Level 3 education

What we offer

  • 27 days holiday + bank holidays
  • Professional membership fees paid
  • Company sick pay scheme
  • Workplace pension with death in service benefit
  • Home office work payment
  • Medicash health plan (including dental & optical)
  • Cycle to work scheme
  • Rewards & recognition programme
  • On-site parking
  • Employee assistance programme
  • Family-friendly policies
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