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Property Relationship Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Edinburgh

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

23500.00 GBP / Year
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Job Description:

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager in Edinburgh.

Job Responsibility:

  • Key member of the Maintenance team, driving delivery of all maintenance instructions
  • Provide frontline support to our clients, tenants and third party contractors
  • Support colleagues within the company, get all related maintenance complete on time and on budget
  • Manage and deliver on day-to-day maintenance requests across the full region portfolio
  • Deliver high standards of customer service at all times, ensuring a proactive approach to all incoming queries to the company
  • Understand and deliver maintenance projects in line with client requests, whilst guiding on legislation and repairing standards
  • Managing and responding to day-to-day email and telephone requests from Landlords, Tenants and Contractors
  • Ensure all maintenance requests are logged and noted accurately, utilizing internal software platforms
  • Ensure any conflicts are flagged and dealt with correctly
  • Take responsibility for any urgent and/or outstanding maintenance tickets and ensure they are seen to a timely conclusion
  • Work alongside our Compliance team to ensure safety certification is up to date and logged correctly
  • Work alongside your Team Manager and Associate Manager to ensure department delivers on KPI’s and budgets

Requirements:

  • Ideally, at least 1 year Property Management experience
  • Excellent customer service skills
  • Strong IT skills, MS Word, Excel etc.
  • Excellent written and verbal communication skills
  • An ability to relay information with knowledge and confidence
  • A pro-active ‘can do’ approach to all tasks
  • Excellent time management and enjoys multi-tasking daily
  • Professional and an eagerness to grow
  • Reliable polite and friendly
  • Current legal right to work in the UK
What we offer:
  • Smart spending app gives you discounts at over 900 retailers
  • Wellbeing centre packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
  • Employee Assistance Programme offers free counselling support sessions
  • Smart Tech Scheme
  • Cycle2Work Scheme
  • Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
  • Competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
  • Special days and celebrations for length of service
  • Pension
  • Support your professional development by funding your professional qualifications
  • Company socials

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
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