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Property Relationship Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Edinburgh

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

23500.00 GBP / Year
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Job Description:

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews and Aberdeen with over 200 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager. This is a permanent position located in Edinburgh. You'll enjoy a workweek of Monday to Friday 9am - 5pm. The salary for this role is £23,500.

Job Responsibility:

  • Managing day-to-day maintenance requests whilst delivering a high standard of customer service over the phone, emails and any other internal software from Landlords, Tenants and Contractors
  • Understanding Landlord and Tenants responsibilities when managing the day-to-day requests so we can be clear to customers around their responsibilities for the property
  • Ensuring maintenance issues are logged and managed effectively in a timely manner
  • Have strong negotiation skills to resolve conflict
  • Working with the senior coordinators, team leaders and contractors to ensure individual KPIs are achieved and escalate any issues when appropriate

Requirements:

  • Previous Property Management, or industry related experience preferred, but not essential
  • Can demonstrate strong sales negotiation skills and be very competent in resolving conflict and potential disputes – both written and verbal
  • A positive, proactive attitude, with a strong customer service focus
  • Meticulous attention to detail and confident at relaying information
  • Process driven, with efficient administration and organisational skills
  • Ability to problem solve, be calm under pressure and a track record of exceeding client expectations
  • You must have the current legal right to work in the UK
What we offer:
  • Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
  • Our Employee Assistance Programme offers free counselling support sessions
  • Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday
  • Get the latest gadgets and appliances with our Smart Tech Scheme
  • We're committed to reducing our carbon footprint with our Cycle2Work Scheme
  • We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
  • You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
  • Celebrate your loyalty with special days and celebrations for length of service
  • Planning for retirement? We've got you covered with that important pension pot
  • We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career
  • Our company socials bring our people together

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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