Property Relationship Manager

Key member of the Maintenance team, driving delivery of all maintenance instructions. Strong communicator with great attention to detail. Provide frontline support to our clients, tenants and third party contractors. Support colleagues within the company, get all related maintenance complete on time and on budget. Manage and deliver on day-to-day maintenance requests across the full region portfolio. Deliver high standards of customer service at all times, ensuring a proactive approach to all incoming queries to the company. Understand and deliver maintenance projects in line with client requests, whilst guiding on legislation and repairing standards. Managing and responding to day-to-day email and telephone requests from Landlords, Tenants and Contractors. Ensure all maintenance requests are logged and noted accurately, utilizing internal software platforms. Ensure any conflicts are flagged and dealt with correctly. Take responsibility for any urgent and/or outstanding maintenance tickets and ensure they are seen to a timely conclusion. Work alongside our Compliance team to ensure safety certification is up to date and logged correctly. Work alongside your Team Manager and Associate Manager to ensure department delivers on KPI’s and budgets.