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At KFH we are looking for a Relationship Manager to join our Lettings Management team in Wimbledon. Who are we? At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity. What’s the role? As a Relationship Manager, you’ll be the key point of contact for landlords and tenants, ensuring properties under your care meet all legal and contractual obligations while delivering outstanding customer service. You’ll manage a portfolio of properties, coordinate maintenance, and resolve tenancy issues with high standards of professionalism and efficiency.
Job Responsibility:
Managing property visits and inspections
Coordinating safety checks and compliance documentation
Handling maintenance requests and contractor appointments
Resolving tenancy issues and deposit disputes
Overseeing insurance claims and legal obligations
Supporting team collaboration and service excellence
Requirements:
A proven track record in property management or a similar client-facing role
Experience managing contractors and resolving issues effectively
Strong communication skills – written, verbal, and over the phone
CRM system experience
A proactive, organised, and detail-oriented approach
The ability to build trust, work collaboratively, and stay resilient under pressure