Property Relationship Manager

• Key member of the Maintenance team, driving delivery of all maintenance instructions
• Strong communicator with great attention to detail
• Provide frontline support to our clients, tenants and third party contractors
• Support colleagues within the company, get all related maintenance complete on time and on budget
• Manage and deliver on day-to-day maintenance requests across the full region portfolio
• Deliver high standards of customer service at all times, ensuring a proactive approach to all incoming queries to the company
• Understand and deliver maintenance projects in line with client requests, whilst guiding on legislation and repairing standards
• Managing and responding to day-to-day email and telephone requests from Landlords, Tenants and Contractors
• Ensure all maintenance requests are logged and noted accurately, utilizing internal software platforms
• Ensure any conflicts are flagged and dealt with correctly
• Take responsibility for any urgent and/or outstanding maintenance tickets and ensure they are seen to a timely conclusion
• Work alongside our Compliance team to ensure safety certification is up to date and logged correctly
• Work alongside your Team Manager and Associate Manager to ensure department delivers on KPI’s and budgets

• Ideally, at least 1 year Property Management experience but this is not essential as comprehensive training will be supported
• Excellent customer service skills
• Strong IT skills, MS Word, Excel etc
• Excellent written and verbal communication skills
• An ability to relay information with knowledge and confidence
• A pro-active 'can do' approach to all tasks
• Excellent time management and enjoys multi-tasking daily
• Professional and an eagerness to grow
• Reliable polite and friendly
• Current legal right to work in the UK

Ideally, at least 1 year Property Management experience but this is not essential as comprehensive training will be supported

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
• Our Employee Assistance Programme offers free counselling support sessions
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday
• Get the latest gadgets and appliances with our Smart Tech Scheme
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
• Celebrate your loyalty with special days and celebrations for length of service
• Planning for retirement? We've got you covered with that important pension pot
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career
• And of course, we like to have a little fun too! Our company socials bring our people together