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At Charters, property is about more than bricks and mortar, it's about people, relationships, and delivering exceptional experiences. As part of the Lomond Group, one of the UK's fastest-growing and most respected property networks, we're proud to combine local expertise with national strength, helping customers navigate every stage of their property journey with confidence. We're looking for an enthusiastic, customer-focused Property Relationship Manager to join our thriving Southampton team. If you enjoy building relationships, solving problems, and making a real difference to landlords and tenants every day, we'd love to hear from you.
Job Responsibility
Building strong, long lasting relationships with landlords, tenants, and contractors
Managing maintenance issues from start to finish and ensuring repairs are completed efficiently
Conducting and arranging property inspections
Ensuring all properties remain fully compliant with current legislation and safety requirements
Handling tenant enquiries and resolving issues with professionalism and empathy
Serving relevant tenancy notices and coordinating rental reviews
Maintaining accurate property records and documentation
Managing competing priorities in a fast-paced environment while delivering exceptional customer service
Requirements
Passionate about delivering excellent customer experiences
A confident communicator who can build trust and manage expectations
Highly organised with the ability to prioritise effectively
A natural problem solver who remains calm under pressure