Property Portfolio Officer

• Deliver timely, consistent, and high-quality customer services, including managing financial transactions for property insurance in line with core service principles
• Undertake property-related functions, including coordinating insurance and valuations for customer-owned properties and managing external service providers
• Review insurance and valuation documentation to ensure data accuracy and compliance with organizational standards
• Provide accurate, professional support and information to customers, colleagues, and stakeholders
• Use internal systems and processes to manage customer-owned properties and contribute to process improvements
• Escalate complex matters to senior leadership when required
• Demonstrate the agency’s values and professional behaviors in every interaction

• Proven experience in the insurance industry with a strong knowledge of property insurance
• Ability to manage high-volume caseloads with accuracy while working effectively under pressure
• Strong attention to detail and sound judgment when reviewing insurance and valuation information
• Confident communication skills to liaise effectively with customers and external service providers
• Ability to coordinate and manage external service providers efficiently
• Understanding of the needs of vulnerable or older people within a customer service context
• Willingness to participate in quality assurance processes, including call and email monitoring

Tertiary Qualification (Preferred): A Degree or Diploma in Property Economics, Real Estate, Business, or Commerce is highly regarded