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The Residential Property Manager is responsible for obtaining and retaining occupancy for their assigned property. The person who assumes this role will also be responsible for administrative duties to include reviewing financial statements and analyzing revenue for the property. They will assist driving the team to reach the financial goals of the property.
Job Responsibility:
Complete all required weekly, monthly, quarterly, and annual reports in a thorough and timely fashion. Administer office workflow in the most efficient and productive manner
Oversee and drive a high renewal retention rate and delinquency collections process
Become personally familiar with area comparables and retail/commercial businesses. Plan and attend a minimum of monthly happy hours for residents
Work with Centralized Leasing to ensure that move-in process for new residents is a smooth transition. Complete move-in inspections with new residents and move-out inspections with residents that are vacating
Approve all invoices for goods and services. Ensure invoices are posted as received
adhere to the accounting calendar. Review Budget Comparison to ensure reoccurring contract invoices are posted accurately in the budget. Track invoices for the property to ensure that all invoices are received for work performed. Utilize and understand the accounts payable system and instruct all office personnel in its use
Adhere to budget constraints and execute necessary adjustments relating to income and expense. Active participation in budget process, as necessary
Recognize reoccurring contracts expirations
work with the Director of Facilities and submit new contracts to VP of Residential Operations or SVP of Residential Operations
Maintain strict rent and NSF collection program, using company policy and legal limitations. Maximize fair security deposit deductions from vacating residents, walking all move-outs, and assigning legal deposit deductions. Be thoroughly familiar with the on-site rent-roll accounting system to perform, instruct and correct all functions as needed. Represent the Property in legal matters regarding resident issues
Maintain safety and/or OSHA compliance. Review status of daily Property maintenance needs with Maintenance Supervisor, including scheduling of make-readies and staff work assignments
Administer the company policies and procedures as they pertain to the site operations. This includes but is not limited to the On-Site Accounting, Operations, Maintenance and Human Resource Policy Manuals
Physically inspect all common areas of the Property to ensure its peak readiness and appearance taking immediate action to unsatisfactory appearance problems
Foster a positive working environment for all office staff, Maintenance staff, residents, etc
Perform other reasonable duties as assigned
Requirements:
Must present a neat, professional, and positive image at all times
Superior communication and organizational skills required
Assertive character traits with the ability to close sales
Must be willing to be on call for building emergencies
Ability to multi-task in a fast-paced environment and be detail oriented with procedures and paperwork
Must be able to work well in a team environment
CAM certification is suggested. CPM a plus
A high school education required
Some college experienced preferred
3+ years of proven, measurable property performance
Working knowledge of Microsoft Office products, MRI software experience a plus
Requires standing, walking, and sitting
Requires frequent operation of office equipment, such as a computer, printer/copy machine, telephone, etc.
Occasional stretching and / or bending to access file cabinets, office equipment, etc.
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