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With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
Job Responsibility:
Respond promptly to client and resident enquiries, providing timely updates on outstanding issues
Oversee all health, safety and compliance requirements across your portfolio
Carry out regular site inspections to maintain standards and ensure compliance
Manage contractors to deliver high‑quality, cost‑effective services
Prepare accurate annual budgets for each development
Attend resident meetings, including occasional out‑of‑hours sessions
Lead client relationship management across assigned sites as the primary point of contact
Deliver exceptional customer service with a professional, solutions‑focused approach
Handle all enquiries in line with the Centrick Customer Service Charter
Support day‑to‑day departmental operations in line with Director guidance
Contribute to team meetings with ideas that drive process and service improvements
Requirements:
ATPI qualified, with progression toward MTPI certification
Strong command of English with excellent written and verbal communication skills
Proficient in MS Office and relevant industry software
Comfortable working in a fast‑paced, evolving environment
Proven background in customer service and experience within the property sector
What we offer:
25 days’ holiday plus bank holidays
Enhanced pension scheme based on role
Extra holiday allowance grows with length of service
Medicash, virtual GP, therapies, dental and optical support
Company sick pay increases over time
Life Assurance
Study support and access to dedicated academy
24/7 mental health services
Enjoy an extra day off on your birthday
One volunteer day annually to support a charity or cause