Property Manager Job at Mileway (London City)

Job Description

We are seeking a Property Management Oversight Manager to join the UK Property Management team on a 12-month fixed-term basis. Reporting directly to the Head of Property Management UK, this role will support the delivery of key oversight, governance and operational improvement initiatives across the UK portfolio. This is a project-focused role, designed to strengthen consistency, governance and operational performance across the Property Management function. The successful candidate will work across multiple stakeholders and managing agents to support strategic priorities, improve processes and enhance portfolio oversight. This position is not a traditional day-to-day property management role. Instead, it focuses on oversight, coordination, governance and continuous improvement across a large commercial property portfolio.

Job Responsibility

Partner closely with the Head of Property Management UK on key strategic initiatives and operational priorities
Lead and deliver defined oversight and improvement projects with agreed timelines and deliverables
Provide structured reporting, analysis and recommendations to support decision-making
Support cross-functional collaboration across Property Management, Asset Management and other internal stakeholders
Provide central oversight across UK property management activities
Support the consistent implementation of PM policies, procedures and governance standards
Assist in resolving operational issues requiring escalation or coordination
Support assurance and control activities relating to service charge, arrears and operational performance
Support monitoring and review of external managing agent performance
Assist with agent-related projects, including operating model reviews and scope optimization
Help drive consistency, quality and timeliness of managing agent outputs
Support stronger collaboration and accountability between managing agents and internal teams
Identify opportunities to improve operational efficiency, consistency and governance
Support the development and implementation of standardized PM processes and workflows
Assist in creating operational guidance, templates and best practice tools
Support change management and embedding of improved ways of working
Support improvements in data quality and portfolio oversight within core systems such as Yardi
Assist with reporting, reconciliations and audit readiness initiatives
Help establish clearer visibility of operational performance metrics and reporting standards

Requirements

+3 years of experience within UK industrial property management
Experience within industrial and logistics real estate portfolios
Experience in property management oversight, governance or central operations functions
Proven ability to deliver project-based work within complex operational environments
Experience working with and overseeing external managing agents
Good understanding of service charge management, arrears and operational property management activities
Strong stakeholder management and communication skills
Exposure to PMO, operational excellence or transformation initiatives
Experience supporting senior leadership stakeholders directly
Familiarity with Yardi or similar property management systems
Highly organized with strong attention to detail
Delivery-focused and comfortable operating in a project-based environment
Pragmatic, proactive and solution-oriented
Able to work effectively across multiple stakeholders and priorities
Comfortable navigating a fast-paced and evolving portfolio environment