Property Manager Job at PVH Group Inc (Bridgetown)

Job Description

The Property Manager will be responsible for leading the activities of Barbados Sotheby’s International Realty as it relates to efficient and effective management of assigned properties, tracking the performance of the properties' income and expenses through rentals, and ensuring that operating costs are minimized.

Job Responsibility

Supervisory Activities: Articulate the mission of the Company
Monitor employees’ compliance with Core Standards and Service Quality Standards
Ensure employees’ performance complies with standards
Meet guests on arrival and complete registration
Promote a positive work environment
Maintain effective working relationships
Be accessible to owners and guests
Ensure assigned staff carry out their duties
Plan, coordinate, and supervise the work of assigned staff
Review Housekeepers’ checklists
Ensure properties are well-maintained using a monthly checklist
Hold Quarterly Employee Feedback Meetings
Participate in recruitment and selection
Conduct Performance Feedback Sessions
Engage in ongoing employee assessments
Participate in training, grievance handling, and disciplinary processes
Deal with staff issues fairly and swiftly
Submit timesheets and other staff-related reports on time
Develop policies and protocols to improve operations
Operational Activities: Conduct spot checks after guest departure
Ensure all communication is accurate and complete
Complete maintenance checklist on time
Submit monthly reports
Review House Diaries/Logbooks
Monitor attendance and punctuality
Schedule holiday and study leave
Be guided by the Central Procurement System for Properties
Supervise maintenance jobs
Deal with maintenance and management issues immediately
Maintain monthly communication with property owners
Administrative Activities: Perform administration tasks efficiently
Ensure uniform standard is upheld
Attend and actively participate in meetings
Prepare weekly rosters
Build a referral base
Check property statements biweekly
Monitor property account balances
Submit invoices for payment
Approve and submit payroll details
Review property budgets and running costs
Complete financial management tasks
Holiday Rental Activities: Assist with setup and preparation of property for sales/rentals
Set up property for holiday guest arrivals
Meet Holiday Guests on arrival
Check out holiday guests and report lost/damaged property
Receive and submit payments for guest incidentals
Keep a record of all lost and found items
Long-Term Lease Activities: Prepare property for long-term tenant arrival
Read utility meters for long-term tenants
Respond to tenant concerns within 24 hours
Conduct inspection on termination of lease
Health and Safety Activities: Ensure properties provide a safe working and living environment
Secure property and manage keys/security systems
Ensure relevant insurance policies are in place
Conduct disaster management checks
Ensure safety signs are displayed
Deputising/Other Activities: Carry out requests by Manager
Attend all scheduled meetings and training
Conduct property inspections/tours
Advance technical and professional knowledge
Remain aware of new business opportunities
Maintain positive client relations

Requirements

Bachelor’s degree in Real Estate, Property Management, Business Management, or any other related discipline
A minimum of three (3) to five (5) years’ experience in residential property management with at least two (2) years of practical experience in a supervisory role
Clean driver’s licence valid for Barbados
Strong leadership experience with a track record of delivering services to discerning, challenging, and affluent clientele
Meticulous eye for detail, accuracy, and high standards of property management
Excellent leadership, delegation, organisational, and negotiation skills
Ability to train, coach, mentor, and build teams of staff who can deliver consistently high levels of service
Ability to maintain confidentiality and prevent disclosure of sensitive information
Strong sense of visual and aesthetic awareness
Ability to exhibit care and respect for others’ property
Strong computer literacy, numeracy, and analytical skills
Must possess a working knowledge of budgetary controls
Outstanding communication skills (i.e., listening, oral, written, and interpersonal)
Ability to determine the frequency, urgency, and complexity of tasks to schedule planned, preventative, and emergency maintenance activities
Professional, yet personable
Flexible and able to work under pressure
Ability to work well within a team or individually, requiring minimal/no supervision in the latter case
Ability to manage multiple projects simultaneously