Property Manager Job at JLL (London)

Job Description

The Associate Property Manager role in Property & Asset Management (PAM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships. This role is a high profile Retail Management Role working on 2 trophy Shopping Destinations, for Hammerson, who is a key client of JLL. This is an exciting opportunity for a dynamic and experienced professional to manage two of the UK's most prestigious retail destinations: Brent Cross Shopping Centre and The Oracle.

Job Responsibility

Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner
Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest
Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion
Respond to technical queries in regards to the lease or licences
Resolving occupier matters that may influence valuation/investment considerations
Work with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required
Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs
Work with various ESG and FM teams on ESG initiatives and implementation
Align client's ESG strategy with JLL's responsibilities
Alongside colleagues manage third-party suppliers' performance
Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed
Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors
Provide relevant content for client reporting and attend client meetings as per client requirements
Understand client PMA, asset strategies, and KPIs
Support and deliver all client KPI and deliverables
Engage with occupiers to maintain high customer satisfaction
Gather intelligence on occupier business activity on behalf of client
Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners
Working with third parties and other JLL teams on Major Works and other site-based projects
Understand relevant Health and Safety legislation and help implement compliance measures
Support annual insurance renewal process
Have oversight of all insurance matters across the site
Ownership of end to end claims process
Action necessary management activities on behalf of the client and their insurers
Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process
Play an active role in securing new business and expansion of existing client relationships
If required line manage team members to guide career progression / manage performance
Continually driving change and progress in the business to evolve with Client and market demands
Project based work (internal & external)
Identify cross-selling opportunities
Investigate and remedy pre-existing property management issues