Property Manager

• Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner
• Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest
• Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion
• Respond to technical queries in regards to the lease or licences
• Resolving occupier matters that may influence valuation/investment considerations
• Work with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required
• Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs
• Work with various ESG and FM teams on ESG initiatives and implementation
• Align client's ESG strategy with JLL's responsibilities
• Alongside colleagues manage third-party suppliers' performance
• Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed
• Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors
• Provide relevant content for client reporting and attend client meetings as per client requirements
• Understand client PMA, asset strategies, and KPIs
• Support and deliver all client KPI and deliverables
• Engage with occupiers to maintain high customer satisfaction
• Gather intelligence on occupier business activity on behalf of client
• Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners
• Working with third parties and other JLL teams on Major Works and other site-based projects
• Understand relevant Health and Safety legislation and help implement compliance measures
• Support annual insurance renewal process
• Have oversight of all insurance matters across the site
• Ownership of end to end claims process
• Action necessary management activities on behalf of the client and their insurers
• Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process
• Play an active role in securing new business and expansion of existing client relationships
• If required line manage team members to guide career progression / manage performance
• Continually driving change and progress in the business to evolve with Client and market demands
• Project based work (internal & external)
• Identify cross-selling opportunities
• Investigate and remedy pre-existing property management issues

• Preferably MRICS qualified with 5+ years in property management
• Recognised subject matter expert
• Strategic thinker with innovative problem-solving skills
• Strong commercial acumen and client relationship skills
• Results-driven with ability to set and achieve ambitious targets
• Self-motivated leader who fosters teamwork
• Excellent communication and negotiation skills
• Advanced IT skills, particularly in property management systems
• Sharp analytical and problem-solving abilities
• Excels in financial planning and operational reporting
• Experience with cross-functional projects
• Strong leadership and deep understanding of property/asset management
• Strong and professional communication skills (internal & external)
• Commitment to innovation and inclusive practices
• Adhere to JLL Working Practices guidelines
• Provide line management and mentoring
• Implement value-added initiatives
• Maintain strong presence within PAM team
• Contribute and help drive an inclusive office culture

Opportunities for professional growth, flexibility, and personalised benefits