Property Manager

Job Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. This role requires a strategic thinker who can balance client advocacy with collaborative landlord partnerships while maintaining rigorous performance standards and accountability across all relationships.

Job Responsibility

Lead the governance and coordination between JLL client leadership and multiple landlord organizations within assigned client portfolios
Serve as the primary liaison to ensure alignment on service delivery, performance standards, and contract compliance across all landlord relationships
Drive performance excellence through structured KPI/SLA frameworks, escalation management, and systematic program oversight
Strategic Governance & Relationship Management Partner with JLL client leadership teams to establish unified approach to landlord engagement across portfolio properties
Develop and maintain strong working relationships with key stakeholders from multiple landlord organizations, ensuring consistent communication channels and collaborative problem-solving
Translate client strategic objectives into actionable performance expectations for all landlord partners
KPI/SLA Framework Development & Implementation Design comprehensive Key Performance Indicator and Service Level Agreement frameworks based on client expectations, lease obligations, and industry best practices
Establish measurable performance standards that align with both contractual requirements and client business objectives
Create standardized reporting templates and performance dashboards to track progress across all landlord relationships
Performance Monitoring & Compliance Management Monitor landlord performance against established KPIs and SLAs through regular data collection, analysis, and reporting
Conduct systematic reviews of service delivery quality, response times, and contract compliance
Identify performance gaps and trends across the portfolio to proactively address potential issues before they impact client satisfaction
Escalation Process Management Develop and implement structured escalation procedures for performance deficiencies, contract disputes, and service failures
Manage escalation workflows from initial identification through resolution, ensuring appropriate stakeholder involvement at each level
Document escalation outcomes and implement corrective action plans to prevent recurring issues
Meeting Facilitation & Communication Coordination Organize and facilitate regular performance review meetings with client leadership and landlord representatives
Establish consistent meeting cadences for different stakeholder groups, ensuring appropriate frequency and participation
Maintain detailed meeting records, action item tracking, and follow-up procedures to ensure accountability and progress monitoring
Program Management & Process Improvement Oversee portfolio-wide initiatives and improvement programs that span multiple landlord relationships
Coordinate cross-functional projects that require landlord participation and compliance
Continuously evaluate and refine governance processes, communication protocols, and performance management systems to enhance effectiveness and efficiency

Requirements

Minimum 8-10 years of commercial real estate experience with demonstrated expertise in property management, client relationship management, and vendor/partner coordination
Proven track record in managing complex multi-stakeholder relationships and driving performance improvement initiatives
Experience working with institutional clients and managing large property portfolios
Strong analytical capabilities with experience in developing and implementing KPI frameworks and performance measurement systems
Proficiency in data analysis tools, reporting systems, and project management software
Understanding of commercial lease structures, property management operations, and service delivery standards
Excellent written and verbal communication skills with ability to influence stakeholders at all organizational levels
Demonstrated experience in conflict resolution, negotiation, and consensus building
Strong presentation skills and ability to facilitate productive meetings with diverse stakeholder groups

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Property Manager - Landlord Relations

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