Property Management Team Leader

• Support your Head of Property Management to effectively manage the property management function, ensuring the excellent property management and customer service is delivered by all members of the team
• Ensure that staff have the tools to effectively deliver their work by designing and delivering training plans for existing staff, ensuring that each staff member is continuously improving
• Ensure that new members of staff are successfully inducted into Faraday's methods of working, mission and values
• Design and oversee a training and mentoring programme for staff that have limited knowledge or experience of property / block management, leading to professional qualification and the effective management of their workload
• Assist the Head of Property Management by being responsible for maintaining portfolio and performance information that is accurate, detailed and fit for purpose
• Manage portfolio in accordance with regulatory requirements inclusive of RICS Codes of Practice, ARMA-Q, Landlord & Tenant Act and Financial Conduct Authority
• To provide a full professional property management service for a portfolio of freehold/leasehold developments and individual properties on behalf of freehold clients, Developers and Resident Management Companies, proactively manage in accordance with the management agreement the terms of the lease/agreements and good current practice
• Responding to pre-assignment enquiries
• To manage in relation to company targets of income and service delivery
• Dealing with leaseholders' enquiries appertaining to the development
• Responding to all correspondence/emails, telephone calls including those from Directors, lessees and tenants
• Prepare and draft minutes of Board meetings for approval by the Directors
• Good understanding of lease terms and ability to write to lessees/tenants/letting agents in relation to any matters which may contravene the terms of the lease, i.e. noise/nuisance, satellite dishes, wood floors, pets, etc
• Drafting and serving S20 notices for major works
• Be prepared to deal with any issue that may arise during the course of the Management of the properties
• Ensure the property operates as smoothly as possible
• Prepare and issue draft budgets to Directors for consideration and agree with Board of Directors and approve on PMS computer system
• Good understanding of service charge and company accounts and ability to explain them to Directors
• Arrange meetings and inspections for all properties managed
• Ensure that all necessary contracts and annual inspections are in place
• Carry out regular Inspections of properties from time to time and action any works necessary
• Ensure that all properties under Management have up to date Health & Safety, Fire Risk Assessments, Asbestos Surveys, Legionnaires Risk Assessment and Electrical Reports etc
• Ensuring all properties in the portfolio are insured including dealing with all claims, renewals and enquiries regarding the policy
• Liaising with Loss Adjusters and obtain quotes for remedial works and to effect and oversee any emergency repairs
• Liaising with Directors as necessary to ensure that blocks are re valued for insurance purposes, at least every 3 years in accordance with company policy
• Contact contractors to ascertain whether they are able to carry out works and issue work order forms on PMS - checking with Directors in the first instance if authorisation is required
• Monitor contractor's performance - Follow through and complete jobs, updating PMS
• Prepare specifications for all contracts at blocks managed including cleaning, gardening, window cleaning, etc., to issue tenders and appoint contractors
• Issue contracts to contractors ensuring that they comply with current health and safety legislation
• Carry out regular site inspections to monitor works and keep Directors advised of progress before any part payment or full payment of contractor invoices are authorised
• Ensure that all contracts and schedule of works for all properties are entered on the computerised system and updated
• Advise all lessees and or tenants of impending works, etc
• Monitor contractor's performance regularly
• Work in conjunction with external/in-house surveyors in relation to major works contracts
• Attend progress meetings as necessary, ensure S20 Notices served and pay authorised invoices
• Monitor expenditure to ensure sufficient funds are available to cover all necessary repairs/works, except on the rare occasion where emergency works may be required
• Responsible for chasing arrears of service charge and ground rents due on portfolio up to instruction of solicitors
• Check, code and authorise invoices
• General Filing
• Any other duties as directed.

• MTPI and demonstrable post qualification experience
• Good understanding of Residential Property Management and current legislation
• Holding or be working towards a recognised staff management qualification
• Well-developed interpersonal and oral communications skills
• Customer focused and driven to deliver excellent services
• Ability to work on own initiative
• Good literacy and numerical skills
• Diplomacy
• Ability to prioritise workload and work under pressure
• Team Player
• GCSE Grades A-C (English and Maths) & Level 4 - MTPI
• Candidates must be eligible to live and work in the UK.

Benefits + bonus