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This role supports the smooth running, safety and maintenance of our retail stores, warehouse and HQ. You will assist with day‑to‑day maintenance coordination, help manage property projects, maintain key records, and act as a central point of contact for our internal teams and suppliers.
Job Responsibility:
Act as the first point of contact for maintenance issues across the estate, assessing requests and coordinating resolutions
Track reactive and planned maintenance, ensuring completion to required standards and SLAs
Support statutory compliance by maintaining accurate records (fire safety, electrical testing, water hygiene)
Maintain asset, warranty and service documentation
Carry out regular site checks (virtual or on‑site) to identify issues early and support preventative maintenance
Assist with shop fit‑outs (new & existing), refurbishments and small works, including scheduling, documentation and supplier coordination
Prepare project packs, monitor progress, and keep stakeholders updated
Support quote collation, purchase orders and basic project budget tracking
Maintain property files, leases, compliance certificates and estate data
Support management of dilapidations schedules and follow‑up actions
Keep departmental filing and property documentation organised and up to date
Build strong relationships with store, warehouse and HQ teams, as well as external contractors
Support supplier onboarding and ensure compliance with Bravissimo policies and H&S standards
Monitor supplier performance and escalate issues when required
Help maintain and communicate H&S policies across the estate
Coordinate routine H&S checks, advising store teams and tracking actions
Act as a point of contact for local authorities and regulatory bodies when needed
Requirements:
Strong organisational skills and ability to manage multiple priorities
Experience in facilities, property, maintenance or operational support
Effective communicator who builds rapport quickly
Proactive, hands‑on approach with strong problem‑solving skills
Good understanding of basic H&S and compliance principles
Comfortable working in a fast‑paced, changeable environment
Alignment with Bravissimo’s purpose, culture and We Are Behaviours
Nice to have:
Experience in a retail or multi‑site environment
Understanding of property administration or lease terminology
Project coordination experience
H&S training (e.g., IOSH)
What we offer:
Up to 25 days holiday
The opportunity to buy up to 5 additional days holiday each year
Access to free and confidential 24/7 employee support from Retail Trust
50% discount on full priced items for you, your family & friends, up to a limit
Healthcare Cash Plan for you and up to 4 children through Medicash
Employer pension contributions up to 6%
Life Assurance
Great training and learning resources
Long service awards after 5 years’ service
Access to new and upcoming products, with the opportunity to provide feedback
Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash