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Property Helpdesk Administrator

choicecaregroup.com Logo

Choice Care Group

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Location:
United Kingdom , Bracknell

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

25000.00 GBP / Year
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Job Responsibility:

  • Act as the central point of contact for all property repair and maintenance requests
  • Assess and prioritise incoming requests, determine specific requirements, and coordinate responses using internal Property Team members or approved external contractors
  • Manage the QFM system, ensuring all data, purchase orders, and documentation are accurate, authorised, and processed in a timely manner
  • Provide administrative support to the Property Team, including managing holiday requests, sickness records, and training logs
  • Maintain and update all relevant property-related paperwork and ensure compliance with Health & Safety legislation and company policies
  • Support the Property Team with technical and administrative tasks, acting as the first point of contact for queries and updates
  • Oversee the upkeep of the QFM database and purchase order generator
  • Obtain and evaluate quotations for works, making recommendations based on best value for money
  • Use QFM database to maintain logs, track performance, and generate reports on maintenance activity, contractor performance, and compliance status
  • Produce regular reports for internal stakeholders, highlighting key metrics, outstanding tasks, and areas requiring attention
  • Maintain clear and consistent communication with the Property Team and other stakeholders
  • Provide full administrative support, including document control, scheduling, and data entry
  • Ensure all property-related records are accurate, complete, and filed in accordance with company standards
  • Support compliance by monitoring documentation for inspections and statutory requirements
  • Handle confidential information professionally and respect the privacy of individuals supported by the organisation
  • Undertake any other administrative tasks as reasonably required to support the smooth operation of the team

Requirements:

  • A good standard of general education to GCSE level or equivalent
  • Competent in using Microsoft digital system for data entry, tracking, and reporting
  • Strong analytical and problem-solving skills, including the ability to diagnose issues remotely via telephone
  • Capable of lateral thinking to identify practical and cost-effective solutions
  • Able to work independently with minimal supervision, demonstrating initiative and reliability
  • Excellent communication and interpersonal skills, with a professional and approachable manner
  • Ability to manage multiple tasks simultaneously and report on live actions clearly and concisely
  • Commitment to ongoing training and professional development to meet the evolving needs of the role
What we offer:
  • Enhanced holiday entitlement - starting from 30 days inclusive of bank holidays
  • Opportunities for career advancement
  • Sick pay entitlement
  • Employee Assistance Programme - comprehensive health and wellbeing support for staff
  • Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care
  • Choiceversary - staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
  • Christmas bonus - vouchers for all staff members
  • Life insurance
  • Annual staff awards - this year each winner received £400 and we had over 30 winners in total
  • A paid day off on your birthday
  • Blue Light Card eligibility

Additional Information:

Job Posted:
December 31, 2025

Expiration:
February 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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