Property Front Office Job at Robert Half (Grand Rapids)

Job Description

We are looking for a welcoming and dependable front desk team member to support a non-profit housing community in Grand Rapids, Michigan. This Contract to permanent position plays an important role in creating a respectful, secure, and supportive environment for residents and visitors while serving as a central point of contact for daily front desk operations. The ideal candidate is comfortable balancing hospitality, resident support, and building oversight in a community-focused setting. This opportunity is well suited for someone who communicates with empathy, stays organized, and remains calm in dynamic situations.

Job Responsibility

Welcome residents, guests, and service providers at the front desk while offering clear directions, assistance, and courteous support
Manage incoming phone calls through a multi-line system, respond to routine questions, and route inquiries to the appropriate team members
Support residents with everyday needs such as package handling, transportation coordination, and guidance on shared community spaces
Build positive relationships with residents through regular interaction, attentive listening, and timely communication of support needs to staff
Encourage involvement in onsite programs and community activities that strengthen engagement and foster a sense of belonging
Help maintain orderly and inviting common areas, assist with food distribution support, and prepare spaces for resident use
Monitor entry points and visitor access to help maintain a safe building environment while treating all individuals with respect
Respond appropriately to incidents, assist with de-escalation when needed, and document or escalate concerns to management
Inspect shared indoor and outdoor areas, prepare rooms for incoming residents, and report maintenance or safety issues for prompt follow-up

Requirements

High school diploma or equivalent required
Previous experience in reception, hospitality, concierge service, or resident-facing support is preferred
Ability to handle inbound calls, operate a switchboard or multi-line phone system, and manage front desk communication effectively
Willingness to work a flexible schedule that may include evenings, weekends, and holidays
Strong interpersonal skills with the ability to communicate respectfully with people from diverse backgrounds
Ability to maintain confidentiality, use sound judgment, and work independently with minimal supervision
Physical ability to stand or walk for extended periods and lift up to 50 pounds without assistance
Valid driver's license and the ability to obtain required First Aid and organizational certification within 180 days of starting the role

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

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