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Property Front Office

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Robert Half

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Location:
United States , Grand Rapids

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a welcoming and dependable front desk team member to support a non-profit housing community in Grand Rapids, Michigan. This Contract to permanent position plays an important role in creating a respectful, secure, and supportive environment for residents and visitors while serving as a central point of contact for daily front desk operations. The ideal candidate is comfortable balancing hospitality, resident support, and building oversight in a community-focused setting. This opportunity is well suited for someone who communicates with empathy, stays organized, and remains calm in dynamic situations.

Job Responsibility:

  • Welcome residents, guests, and service providers at the front desk while offering clear directions, assistance, and courteous support
  • Manage incoming phone calls through a multi-line system, respond to routine questions, and route inquiries to the appropriate team members
  • Support residents with everyday needs such as package handling, transportation coordination, and guidance on shared community spaces
  • Build positive relationships with residents through regular interaction, attentive listening, and timely communication of support needs to staff
  • Encourage involvement in onsite programs and community activities that strengthen engagement and foster a sense of belonging
  • Help maintain orderly and inviting common areas, assist with food distribution support, and prepare spaces for resident use
  • Monitor entry points and visitor access to help maintain a safe building environment while treating all individuals with respect
  • Respond appropriately to incidents, assist with de-escalation when needed, and document or escalate concerns to management
  • Inspect shared indoor and outdoor areas, prepare rooms for incoming residents, and report maintenance or safety issues for prompt follow-up

Requirements:

  • High school diploma or equivalent required
  • Previous experience in reception, hospitality, concierge service, or resident-facing support is preferred
  • Ability to handle inbound calls, operate a switchboard or multi-line phone system, and manage front desk communication effectively
  • Willingness to work a flexible schedule that may include evenings, weekends, and holidays
  • Strong interpersonal skills with the ability to communicate respectfully with people from diverse backgrounds
  • Ability to maintain confidentiality, use sound judgment, and work independently with minimal supervision
  • Physical ability to stand or walk for extended periods and lift up to 50 pounds without assistance
  • Valid driver's license and the ability to obtain required First Aid and organizational certification within 180 days of starting the role
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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