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Wales & West Housing Logo Wales & West Housing · Real Estate

Property & Estate Management Officer

United Kingdom, Cardiff 40718.00 - 45355.00 GBP / Year · Job Posted April 11, 2026

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Job Description

We are seeking an experienced Property & Estate Management Officer to help maintain safe, high‑quality homes and estates. You will survey and assess our homes, supporting resident‑focused improvements while working with colleagues and contractors to deliver quality and value across Cardiff. Be part of an award‑winning team making a real difference to people’s lives, homes and communities.

Job Responsibility

  • Identifying and resolving problems that residents have reported in their homes, including damp and mould inspections
  • Undertaking stock condition surveys and assisting with future cyclical planned maintenance works for your patch
  • Making sensible investment decisions about future works
  • Undertaking fire risk assessments in blocks of flats (Training Provided)
  • Undertaking safety/Compliance checks and assessing risk
  • Proactively leading, managing and developing the team of site staff in line with the WWHG way
  • Enabling the delivery of services to residents by providing effective support to all departments and front-line staff within the Group

Requirements

  • Level 4 qualification within the Construction Industry or willingness to work towards one
  • Proven track record in the construction industry, a housing association, or a similar role
  • In-depth understanding of property maintenance and ability to diagnose and resolve common building defects/issues
  • Ability to complete property surveys
  • Strong communication skills
  • Excellent customer service and interpersonal skills
  • Commitment to delivering a high-quality, friendly, and customer-oriented service
  • Self-awareness and a drive for continuous improvement
  • Ability to thrive as part of a small, busy team and when working independently
  • Confident in organising own workload and making sound decisions
  • Positive and flexible attitude
  • Strong values that align with WWH values
  • Passionate about making a difference to residents

What we offer

  • Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover
  • 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata)
  • Time off for volunteering, health screening and more
  • 9 Bank Holidays per annum, including an extra day at Christmas
  • Opportunities to develop and grow
  • Regular feedback, training and support from your manager and team
  • Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit
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