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We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
Job Responsibility:
Supporting Property Managers and their portfolio
Escalate unresolved or complex issues to the Property Manager or Senior PC
Ensuring Qube & Cheat sheets are updated with relevant information (including PA and access info)
Confidently issue letters via the correct correspondence on Qube (including breach of lease letters)
Managing MCP efficiently (i.e. adding updates where necessary, assigning requests to the correct person, correct categorising, unacknowledged below 10 daily etc.)
Raise detailed work orders and quotation requests
Action customer queries via MCP
Visit sites for better understanding and learning development (not a must)
Deal with fob/key requests
Phone support if needed
Action insurance claims depending on complexity
Maintain accurate records of all actions taken for audit and compliance
Requirements:
Strong administrative and organisational skills
Customer service excellence
Ability to create a strong rapport and lasting connections with residents and clients
Strong attention to detail
Clear written communication
What we offer:
25 days’ holiday plus bank holidays
Enhanced pension scheme based on role
Holiday allowance grows with length of service
Company sick pay increases over time
Study support and access to dedicated academy
24/7 mental health services
Extra day off on birthday
One volunteer day annually
Benefit Platform: One online platform for all benefits and recognition