Property Coordinator

• Support Property Managers across their portfolios to ensure effective, high‑quality service delivery
• Manage day‑to‑day customer enquiries via email and online portals, responding promptly and professionally
• Escalate complex, sensitive, or unresolved issues in line with company procedures
• Maintain accurate records and property information within Qube and internal reference documents
• Prepare and issue correspondence through Qube, including formal notices and resident communications
• Manage workflows efficiently by categorising, assigning, and updating tasks while meeting daily thresholds
• Raise clear, compliant work orders and quotation requests for contractors
• Process and coordinate insurance claims, handling initial assessments and progressing cases appropriately
• Oversee fob and key requests, ensuring timely and auditable processing
• Provide professional telephone support to residents, contractors, and stakeholders when required
• Undertake occasional site visits to support learning and understanding of development needs

• Strong administrative and organisational skills alongside attention to detail
• Customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients
• Proficient IT user, able to use MS packages as well as a range of internal systems
• Experience of working in a similar role is desirable

Experience of working in a similar role is desirable

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing
• Life Assurance: Peace of mind for you and your loved ones
• Learning & Development: Study support and access to our dedicated academy
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Benefit Platform: One online platform for all benefits and recognition