Property Coordinator

• Support Property Managers across their portfolios to ensure effective, high-quality service delivery
• Manage day-to-day customer enquiries via email and online portals, responding promptly and professionally
• Escalate complex, sensitive, or unresolved issues in line with company procedures
• Maintain accurate records and property information within Qube and internal reference documents
• Prepare and issue correspondence through Qube, including formal notices and resident communications
• Manage workflows efficiently by categorising, assigning, and updating tasks while meeting daily thresholds
• Raise clear, compliant work orders and quotation requests for contractors
• Process and coordinate insurance claims, handling initial assessments and progressing cases appropriately
• Oversee fob and key requests, ensuring timely and auditable processing
• Provide professional telephone support to residents, contractors, and stakeholders when required
• Undertake occasional site visits to support learning and understanding of development needs

• Strong administrative and organisational skills alongside attention to detail
• Customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients
• Proficient IT user, able to use MS packages as well as a range of internal systems
• Experience of working in a similar role is desirable

Experience of working in a similar role is desirable

• 25 days' holiday plus bank holidays
• Enhanced pension scheme based on role
• Your holiday allowance grows with your length of service
• Medicash, virtual GP, therapies, dental and optical support
• Company sick pay increases over time
• Life Assurance
• Study support and access to our dedicated academy
• 24/7 mental health services
• Extra day off on your birthday
• One volunteer day annually
• Benefit Platform