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Property Compliance Coordinator

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Wales & West Housing

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Location:
United Kingdom , Cardiff

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

30178.00 - 33215.00 GBP / Year
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Job Description:

This is a great opportunity to join our Property Compliance team and play an important part in helping keep residents safe in their homes. As a Property Compliance Coordinator, the role supports the delivery of regular servicing and compliance activities, making sure landlord responsibilities are met while keeping residents at the centre of the service. Working alongside colleagues, residents and contractors, the role helps ensure compliance programmes run smoothly, information is kept up to date and services are delivered in a professional and caring way.

Job Responsibility:

  • Support the delivery of regular servicing and compliance activities
  • Ensure landlord responsibilities are met while keeping residents at the centre of the service
  • Coordinate regular servicing and any follow-up repair work
  • Support and monitor contractors to ensure work is completed efficiently and to the correct standard
  • Communicate with residents including arranging appointments and dealing with access issues
  • Keep compliance information up to date
  • Check data quality and review performance to spot risks and identify ways to improve service
  • Work closely with colleagues across the organisation
  • Use digital systems such as Microsoft Dynamics and Microsoft 365 tools to plan work and track progress

Requirements:

  • Well organised, takes care with detail, can manage a range of tasks at the same time
  • Confidence in everyday conversations and a clear, friendly approach
  • Commitment to good customer service
  • Good working knowledge of statutory servicing, inspections and testing
  • Experience coordinating work programmes and keeping records up to date
  • Ability to build positive working relationships with residents, contractors and colleagues
  • Ability to deal with issues calmly and practically
  • Confidence using digital systems, including Microsoft 365 tools
  • Practical decision-making skills and a common-sense approach to solving problems
What we offer:
  • Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover
  • 25 days annual leave, increasing to 30 days with service, ability to buy and sell up to 5 days (pro rata)
  • Time off for volunteering, health screening
  • 9 Bank Holidays per annum, including an extra day at Christmas
  • Opportunities to develop and grow
  • Regular feedback, training and support from your manager and team
  • Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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