Property Claims Specialist Job at Lawes Consulting Group (Leeds)

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Canada

Salary:

63000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Proficiency in both English and in French (must be able to handle technical claims discussions in French)
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience

Job Responsibility

Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Japan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations

Job Responsibility

Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

Fulltime

Major / Complex Loss Mid-Market Loss Adjuster

My client, a global loss adjusting company are currently looking for Loss Adjust...

Location

United Kingdom , London

Salary:

50000.00 - 65000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Extensive experience of property or similar claims
Experience of excellent relationship management with clients
ACILA qualified or significant progress towards

Job Responsibility

Work both externally and internally assessing a mixed portfolio of HNW, domestic and commercial losses between £50k and £100k + under supervision from senior colleague assigned to mentor, peer review and support development
Preparing full length ABI and abbreviated reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions
Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured
Instructing and controlling surveyors, loss mitigation specialists, legal experts, forensic scientists and other experts as appropriate
Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication
Calculating and agreeing settlement of claims, and preparing final reports
Maintain and update own files and electronic records keeping fully up to date on any technical or legal changes which may have a bearing on a case
Identifying and developing business opportunities for self and team

Fulltime

Major / Complex Loss Mid-Market Loss Adjuster

My client, a global loss adjusting company are currently looking for Loss Adjust...

Location

United Kingdom , Scotland

Salary:

40000.00 - 50000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Extensive experience of property or similar claims
Experience of excellent relationship management with clients
ACILA qualified or significant progress towards

Job Responsibility

Work both externally and internally assessing a mixed portfolio of HNW, domestic and commercial losses between £50k and £100k + under supervision from senior colleague assigned to mentor, peer review and support development
Preparing full length ABI and abbreviated reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions
Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured
Instructing and controlling surveyors, loss mitigation specialists, legal experts, forensic scientists and other experts as appropriate
Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication
Calculating and agreeing settlement of claims, and preparing final reports
Maintain and update own files and electronic records keeping fully up to date on any technical or legal changes which may have a bearing on a case
Identifying and developing business opportunities for self and team

Fulltime

Senior Insurance Specialist – Real Estate

We are supporting our client in finding a Senior Insurance Specialist to manage ...

Location

United Kingdom , London

Salary:

110000.00 - 120000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Strong insurance background within real estate
Experience managing global insurance programmes
Real estate investment or private equity experience preferred
Proven team management and leadership experience

Job Responsibility

Oversee global property, construction and W&I insurance programmes
Manage claims, invoicing, and impacts from acquisitions/disposals
Select and oversee global brokers, ensuring SLA compliance
Advise internal teams on insurance requirements and procurement for non-programme properties
Maintain process documentation related to insurance activities
Lead and develop the Insurance Officer
Provide insurance updates to senior management and respond to business queries

Fulltime

Property Adjuster Specialist - Field

As a dedicated Property Adjuster Specialist, you will work within established gu...

Location

United States , Tampa

Salary:

69920.00 - 133620.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

High School Diploma or General Equivalency Diploma required
2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages
Advanced knowledge of estimating losses using Xactimate or similar tools and platforms
Proficient knowledge of residential construction
Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations
Proficient negotiation, investigation, communication, and conflict resolution skills
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts

Job Responsibility

Proactively manages assigned claims caseload comprised of complex damages
Partners with vendors and internal business partners to facilitate complex claims resolution
Investigates claim damages by conducting research from various sources
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals
Determines coverage through analyzing information involving complex policy terms and contingencies
Determines and negotiates complex claims settlement within authority limits
Maintains accurate, thorough, and current claim file documentation
Advance knowledge of estimating technology platforms and virtual inspection tools
Supports workload surges and catastrophe (CAT) response operations as needed
May be assigned CAT deployment travel

What we offer

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education
company vehicle

Fulltime

Facilities Administrator

We are recruiting for a Facilities Administrator to work as part of a small team...

Location

United Kingdom , Leicester

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Respond promptly to maintenance and repair requests from tenants or residents
Coordinate and oversee routine maintenance tasks such as cleaning, gardening, and communal lighting
Schedule and liaise with approved contractors for specialist works (e.g., plumbing, electrical, pest control)
Serve as the primary point of contact for all tenant and resident queries, issues, and complaints
Issue formal correspondence including notices, updates, and service-related communication
Organise and support resident meetings where required, maintaining a professional and approachable presence
Arrange access to properties for contractors, utility providers, and deliveries as necessary
Manage the secure issuance and replacement of property keys and access fobs
Ensure all managed estates are adequately and appropriately insured at all times
Handle insurance claims involving property damage, loss, or liability

Job Responsibility

Respond promptly to maintenance and repair requests from tenants or residents
Coordinate and oversee routine maintenance tasks such as cleaning, gardening, and communal lighting
Schedule and liaise with approved contractors for specialist works
Serve as the primary point of contact for all tenant and resident queries, issues, and complaints
Issue formal correspondence including notices, updates, and service-related communication
Organise and support resident meetings where required
Manage the secure issuance and replacement of property keys and access fobs
Ensure all managed estates are insured
Handle insurance claims involving property damage, loss, or liability
Monitor compliance with lease or tenancy terms

What we offer

Parking

Parttime

Administrator

We are recruiting for an Administrator to work as part of a small team based in ...

Location

United Kingdom , Leicester

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Respond promptly to maintenance and repair requests from tenants or residents
Coordinate and oversee routine maintenance tasks such as cleaning, gardening, and communal lighting
Schedule and liaise with approved contractors for specialist works (e.g., plumbing, electrical, pest control)
Serve as the primary point of contact for all tenant and resident queries, issues, and complaints
Issue formal correspondence including notices, updates, and service-related communication
Organise and support resident meetings where required, maintaining a professional and approachable presence
Arrange access to properties for contractors, utility providers, and deliveries as necessary
Manage the secure issuance and replacement of property keys and access fobs
Ensure all managed estates are adequately and appropriately insured at all times
Handle insurance claims involving property damage, loss, or liability

Job Responsibility

Respond promptly to maintenance and repair requests from tenants or residents
Coordinate and oversee routine maintenance tasks such as cleaning, gardening, and communal lighting
Schedule and liaise with approved contractors for specialist works (e.g., plumbing, electrical, pest control)
Serve as the primary point of contact for all tenant and resident queries, issues, and complaints
Issue formal correspondence including notices, updates, and service-related communication
Organise and support resident meetings where required, maintaining a professional and approachable presence
Arrange access to properties for contractors, utility providers, and deliveries as necessary
Manage the secure issuance and replacement of property keys and access fobs
Ensure all managed estates are adequately and appropriately insured at all times
Handle insurance claims involving property damage, loss, or liability

What we offer

Parking

Parttime

Property Claims Specialist

Lawes Consulting Group

Location:
United Kingdom , Leeds

Category:
Insurance

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 30, 2025

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Job Posted:May 30, 2025

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