This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Property Claims Consultant, you will be the first point of contact for customers affected by recent weather events across Australia. This is a fast-paced, high-volume role that requires a delicate balance of administrative precision and genuine human connection. Working Monday to Friday on a rotating roster (7:15 AM – 5:30 PM), you will manage claims from end-to-end, ensuring that every customer feels supported while their claim moves efficiently through the system.
Job Responsibility:
Customer Advocacy: Act as the primary point of contact, providing a compassionate and professional experience for customers during a difficult time
Information Management: Accurately gather and document claim details, ensuring all data is entered into the correct channels to facilitate a seamless process
Compliance: Ensure all claim handling aligns with policy regulations and internal quality standards
Efficiency: Manage high-volume inbound inquiries while maintaining a high level of accuracy and attention to detail
Requirements:
Proven background in inbound customer service, ideally within Financial Services or Insurance
Prior experience in claims handling is highly regarded
Tech-savvy and able to navigate multiple systems simultaneously while maintaining a conversation
Exceptional empathy and the ability to remain calm and professional under pressure
Nice to have:
Claims knowledge
Prior experience in claims handling is highly regarded