Property Casualty Customer Service Representative Job at Brown & Brown UK (Greensboro)

Property Casualty Customer Service Representative

The purpose of the customer success representative (CSR) is to provide prompt, e...

Location

United States , Greensboro

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Property & Casualty Producer Insurance License in good standing
2+ years of customer service experience in the insurance industry
Comprehensive knowledge of commercial property, general liability, auto liability, workers compensation and umbrella liability coverages
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher
Experience handling commercial account renewals, service needs, and customer escalations
Experience handling policy endorsement requests, certificates of insurance and Auto IDs
Experience handling payments or billing questions

Job Responsibility

Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters
Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities
Provide an exceptional customer experience
Document renewal, sales, and insurance operations compliance documents into the agency management systems
Attend internal and client meetings, as needed
Follow agency guidelines, policies, and procedures
Promote teamwork, support, knowledge sharing and a positive attitude in the department and office
Promote a commitment to achieve or exceed internal and external performance standards
Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology

What we offer

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Fulltime

Customer Service Representative

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of customer service experience is preferred
Prior experience in a call center or phone-based support environment is beneficial
Strong ability to manage several tasks at once without losing attention to detail
Solid organizational skills and the ability to handle a fast-moving workload effectively
Experience with order entry, inbound calls, outbound calls, and customer issue resolution is valued
Background knowledge in property and casualty insurance is a strong advantage

Job Responsibility

Manage a high volume of incoming and outgoing calls while providing courteous, timely assistance to customers
Address customer questions, concerns, and service requests by identifying solutions and following issues through to resolution
Enter and update customer and order information accurately within company systems to maintain reliable records
Support day-to-day service activities by prioritizing multiple requests and keeping work organized in a busy call center setting
Communicate effectively with English- and Spanish-speaking customers to ensure clear understanding and consistent support
Escalate more complex service matters when needed and coordinate with internal teams to help achieve prompt outcomes
Maintain a careful and attentive approach during every interaction while meeting service expectations for responsiveness and accuracy

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Commercial Lines Customer Service Representative

A busy company in the West Caldwell area is seeking a Commercial Lines Customer ...

Location

United States , Caldwell

Salary:

75000.00 - 85000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of two years' experience in commercial insurance or a similar customer service role
Active Property & Casualty license, or willingness to obtain one within a specified period
Strong familiarity with commercial insurance coverages and industry terminology
Excellent communication skills, both written and verbal, to interact effectively with clients and team members
High attention to detail and strong organizational skills to manage multiple tasks efficiently
Proficiency in Microsoft Office applications and agency management software
Ability to thrive in a fast-paced environment and prioritize responsibilities effectively
Team-oriented mindset with a proactive approach to problem-solving

Job Responsibility

Process various policy-related tasks, including endorsements, certificates of insurance, binders, renewals, and policy changes
Review client policies and documents to ensure accuracy and completeness
Respond to client inquiries about coverage, billing, and policy details in a timely manner
Collaborate with producers and account managers to assist with account servicing and renewal preparations
Maintain up-to-date and accurate client records within agency management systems
Coordinate with insurance carriers to address and resolve service-related issues
Support marketing efforts for policy renewals by gathering necessary underwriting information
Ensure compliance with agency standards and regulatory guidelines in all service activities
Deliver attentive and courteous service to clients and partners, fostering positive relationships

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Personal Lines Insurance Agency Customer Service Representative

Personal Lines Insurance Agency CSR. You advise and counsel clients on coverage ...

Location

United States , Bethel Park

Salary:

40000.00 - 50000.00 USD / Year

TieTalent

Expiration Date

Until further notice

Requirements

high school diploma required (Associates degree preferred)
3 years office experience, insurance office setting Preferred
Has P&C insurance license, or is willing to Get licensed immediately
Ability to explain complex insurance coverage issues in a simple and understandable way
Excellent Interpersonal skills and willingness to sell to customers over the phone
knowledgeable of Microsoft office and able to learn the use of a digital management system, proprietary insurance software suites, and other software as needed.
attention to detail and strong communication skills and phone etiquette
ability to establish and maintain a positive and professional relationship with coworkers, clients and visitors
ability to multitask and stay organized despite occasional interruptions
MUST have or be willing to obtain your PA Property & Casualty insurance license

Job Responsibility

Maintaining Positive Customer Relationships
Answering Customers Insurance Queries in an informative, but simple and understandable way
Educating Customers on their coverage options to help them make informed decisions
Responding to quote Requests and leads within the same business day
Actively cross selling accounts everyday
Asking for referrals everyday
Scanning into Management system when needed
Using multiple software platforms to generate quotes
Using Multiple software platforms to make changes to policies
Concentrating on Customer relationship activities(Selling, Servicing, Cross selling)

What we offer

Major Medical and dental
Holidays, vacation time, plus 3 personal days
SEP retirement plan
PA P&C Training and CE reimbursement

Fulltime

Commercial Lines Customer Service Representative

A busy company in the West Caldwell area is seeking a Commercial Lines Customer ...

Location

United States , West Caldwell

Salary:

75000.00 - 85000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of two years' experience in commercial insurance or a similar customer service role
Active Property & Casualty license, or willingness to obtain one within a specified period
Strong familiarity with commercial insurance coverages and industry terminology
Excellent communication skills, both written and verbal
High attention to detail and strong organizational skills
Proficiency in Microsoft Office applications and agency management software
Ability to thrive in a fast-paced environment and prioritize responsibilities effectively
Team-oriented mindset with a proactive approach to problem-solving

Job Responsibility

Process various policy-related tasks, including endorsements, certificates of insurance, binders, renewals, and policy changes
Review client policies and documents to ensure accuracy and completeness
Respond to client inquiries about coverage, billing, and policy details in a timely manner
Collaborate with producers and account managers to assist with account servicing and renewal preparations
Maintain up-to-date and accurate client records within agency management systems
Coordinate with insurance carriers to address and resolve service-related issues
Support marketing efforts for policy renewals by gathering necessary underwriting information
Ensure compliance with agency standards and regulatory guidelines in all service activities
Deliver attentive and courteous service to clients and partners, fostering positive relationships

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Property Casualty Business Development Representative

The purpose of this role is to provide prompt, efficient, and high-quality suppo...

Location

United States , Greensboro

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

High school diploma
2+ years of customer service experience
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher
Problem solving, critical thinking, excellent written and verbal communication, and other basic office skills

Job Responsibility

Consultative Selling by educating customers on the program features, coverage forms, state required affidavits, underwriting & claims process
Complete understanding of Coverage & Endorsement Forms
Meet/Exceed Monthly Metrics: New Business Premium & Bind Ratio goals
Handle inbound phone calls inquiries for quotes/questions
Other Duties as assigned

What we offer

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Fulltime

Service Representative, Brokerage Placement – Commercial Lines

Bridge Specialty Group is seeking a Service Representative, Brokerage Placement ...

Location

United States

Salary:

22.00 - 24.00 USD / Hour

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Active P&C and Surplus lines licenses (or ability to obtain within 45 days)
Bachelor’s degree in Business, Risk Management, or related field (preferred)
1-2 years commercial lines insurance experience (wholesale or retail)
commercial servicing experience strongly valued (preferred)
Professional designations such as CISR, CIC, CPCU, or equivalent (preferred)
Two or more years of insurance work experience or bachelor’s degree
Good verbal and written communication skills to interact with customers at all levels
Excellent time management skills to prioritize daily tasks
Ability to understand and efficiently utilize manual and automated technology platforms

Job Responsibility

Respond to retail agent service inquiries (email/phone) within established service-level standards and route complex items appropriately
Process endorsements, audits, cancellations, reinstatements, payment status inquiries, and general policy status requests across commercial insurance lines of business including casualty, property, financial, and management lines and various other lines of business
Issue and deliver Certificates of Insurance
verify accuracy prior to delivery
Access carrier portals to retrieve/process endorsements, and other service items as needed
Follow up on open tasks to close in first time-final mode whenever possible
Collaborate with brokers and carrier contacts to resolve service issues and clarify requirements
Escalate non-routine requests or items requiring broker or carrier review
Follow carrier guidelines, state regulations, surplus lines requirements (as applicable to service tasks), and internal procedures
May perform other responsibilities as assigned

What we offer

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Fulltime

Experienced property & casualty producer

The Experienced Property & Casualty Lines Producer is responsible for promoting ...

Location

United States , Maitland

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Property & Casualty License (if not already held, obtain within 30 days of hire)
Experience in the insurance industry with a strong emphasis in Employee Benefits insurance preferred
Associate or bachelor's degree preferred but not required with appropriate work experience
Must have detailed knowledge of a CRM system
Proficient with management operating systems that support insurance sales, tracking and service
Proficient with Microsoft Tools - Outlook, Excel, Word and PowerPoint
This Position requires routine travel that may involve a team member to drive their own vehicle or a rental vehicle
acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter and maintenance of minimum acceptable insurance coverages are requirements of this position

Job Responsibility

Assist the Office Leader and Sales Leader in developing marketing strategies to accomplish and support business planning objectives
Prospect for new accounts to meet or exceed marketing plan via telephone calls, written correspondence, personal visits along with other successful ways to develop a pipeline/customer base, etc.
Must fully utilize Microsoft Dynamics CRM tool for all sales activity
Complete annual customer stewardship meetings to include experience and policy review and analysis
Establish direct customer contact with key accounts and prospects
Work closely with Account Managers/Executives and Marketing Coordinators regarding placement of new/renewal business
Interpret, analyze, negotiate and offer recommendations on coverage based on individual customer needs
Maintain currency and further develop specialization in declared sector or market area by networking and participating in professional development activities
Keep abreast of developments in the marketplace, including product offerings and changing insurance consumer trends and needs
Assist in training and/or mentoring of new Producers at the direction of the Sales Leader or Office Leader

What we offer

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Fulltime

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Property Casualty Customer Service Representative

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