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The purpose of this role is to provide prompt, efficient, and high-quality support within a high-volume insurance center. The focus of the role is to handle outbound and inbound phone calls to Quote and Bind new business policies in multiple states. The goal is to review the program’s features and benefits for a full understanding of coverage and exclusions.
Job Responsibility:
Consultative Selling by educating customers on the program features, coverage forms, state required affidavits, underwriting & claims process
Complete understanding of Coverage & Endorsement Forms
Meet/Exceed Monthly Metrics: New Business Premium & Bind Ratio goals
Handle inbound phone calls inquiries for quotes/questions
Other Duties as assigned
Requirements:
High school diploma
2+ years of customer service experience
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher
Problem solving, critical thinking, excellent written and verbal communication, and other basic office skills
What we offer:
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more