Property Assistant

• Provide essential administrative and operational support, ensuring strong compliance, excellent customer satisfaction, and consistently high service standards
• Work closely with the client's Property Management team, Technical Services Managers, and on‑site colleagues to uphold building standards, support occupiers, and maintain all health and safety requirements
• Keep kitchens and tea points fully stocked, and monitor Helpdesk performance, escalating issues where required
• Process access requests and work permit within 24 hours and organise or host contractor visits
• Conduct structured bi‑weekly reviews with the M&E provider
• Monitor Health & Safety compliance, escalate risks, and report incidents immediately
• Carry out monthly inspections of vacant units and review emergency procedures
• Maintain all compliance documentation and building records
• Manage site administration and coordinate customer meetings, preparing records and sharing updates
• Oversee locker and cycle storage allocations while maintaining high standards across signage and communal areas
• Deliver quarterly occupier presentations and support customers across digital platforms
• Work closely with building, fabric, and engineering teams to uphold standards and maintain accurate records
• Support engineering compliance activities, audits, and statutory obligations
• Assist with energy data reporting and participate in monthly M&E performance meetings

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally bring at least one year of administrative experience in a similar role, with strong organisational skills and excellent attention to detail
• Possess knowledge of health and safety compliance and building management processes (advantageous but not essential)
• Demonstrate the ability to work collaboratively with key stakeholders across multiple teams
• Show excellent communication and interpersonal skills, particularly in customer‑facing interactions
• Hold an intermediate level of proficiency in Microsoft Office, including Excel
• Bring enthusiasm, integrity, a positive can‑do attitude, and strong attention to detail
• Show genuine passion for delivering outstanding service and taking ownership of your contribution to the team

Knowledge of health and safety compliance and building management processes

• Exclusive travel and grocery discounts
• Life assurance and cash rewards
• Contributory pension scheme
• Wellness programs
• Employee Assistance Program
• Digital GP services
• Unlimited learning and development opportunities
• WOW Awards for exceptional contributions
• One paid day off annually to support a cause you're passionate about