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We have a wonderful opportunity for a Property Assistant to join our vibrant and dynamic team at one of Rapport's prestigious client sites in the City of London. The individual will provide comprehensive administrative and operational support, ensuring compliance, customer satisfaction, and high standards of service delivery. The role works closely with the client - Property Management (PM) team, Technical Services Managers (TSMs), and on-site teams to maintain building standards, support occupiers, and uphold health and safety requirements. The client's portfolio covers a range of offices and retail estate in the heart of the City of London.
Job Responsibility:
Manage site administration and customer meetings, producing records and sharing updates
Oversee locker/cycle allocations and maintain high standards in signage and communal areas
Deliver quarterly occupier presentations and provide customer support on digital platforms
Keep kitchens/tea points stocked and monitor Helpdesk performance, escalating issues
Process access/work permits within 24 hours and arrange/host contractor visits
Hold structured bi-weekly reviews with the M&E provider
Monitor Health & Safety compliance, escalate risks, and report incidents immediately
Complete monthly inspections of vacant units and review emergency procedures
Maintain compliance documentation and Records for Buildings
Work with building, fabric, and engineering teams to maintain standards and accurate records
Support engineering compliance, audits, and statutory requirements
Assist with energy data reporting and attend monthly M&E performance meetings
Requirements:
At least one year of administrative experience in a similar role
Strong organisational and administrative skills with attention to detail
Knowledge of health and safety compliance and building management processes advantageous
Ability to work collaboratively with key stakeholders
Excellent communication and interpersonal skills for customer engagement
Intermediate level in Microsoft Office and Excel
Be enthusiastic with integrity, a can-do attitude, and great attention to detail
Possess passion about delivering great service and taking responsibility for the contribution to the team
Demonstrate an excellent command of the English language, both in verbal and written communication