Property Assistant - Temporary Accommodation Officer Job at Peterborough City Council (Peterborough)

Job Description

We are seeking a motivated and customer-focused Property Assistant to deliver high-quality property management across the Council's owned and leased temporary accommodation stock. You will play a key role in ensuring a safe, well-managed living environment and delivering an excellent housing management service that improves the quality of life for residents.

Job Responsibility

Conduct daily room inspections on temporary accommodation properties occupied by single clients placed there by Peterborough City Council
Take a proactive and leading role in tenancy management issues including anti-social behaviour, property condition, safeguarding, domestic abuse and tenancy fraud/misuse cases
Enforce the terms of license agreements, including providing clients with accurate and appropriate advice about their rights and responsibilities in relation to their license agreement and where necessary providing professional and excellent quality information to the Council's Legal Team to enable legal action to be taken where necessary
Liaise and work with support providers on such issues as unauthorized occupancy /abandonment/squatting, harassment, domestic violence, neighbour nuisance and anti-social behaviour adopting a joint approach that seeks to retain accommodation where possible
Support tenants who have suffered domestic abuse, working proactively with other agencies to advise and protect victims
Support the wider Housing Options service, where required, in communicating with clients while in the accommodation
Work closely and supportively with other team members and liaise effectively with other departments to ensure a coordinated and responsive service is provided
Provide timely and effective reports to managers

Requirements

Strong housing management knowledge
Proven experience of carrying out property inspections, ideally within temporary accommodation or the social housing sector
Confident in identifying property condition issues, ensuring standards are met, and taking appropriate action to maintain safe, compliant accommodation
Professional, customer-focused approach
Ability to work effectively within policies and procedures while supporting vulnerable clients
Works collaboratively with colleagues and partner agencies

What we offer

Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
Buy up to 10 days additional annual leave (pro-rata)
Access to car lease scheme
Take your bank holidays flexibly to better suit your personal circumstances
Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
Access to development opportunities including apprenticeships to support your personal and professional growth
Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
Access to our equality, diversity and inclusion network
Opportunities to receive Employee Recognition Awards

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Property Assistant - Temporary Accommodation Officer

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