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An administrator for our North Hampshire office based in Farnham, the candidate will be an excellent team player with solid organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, a willingness to learn and an excellent telephone manner. The candidate will have previous experience of working in a fast-paced environment and be able to provide a high level of service to clients. Self-motivated with the ability to demonstrate reliability and flexibility is essential, as well as being comfortable and capable of working as part of a team. This role involves supporting the sales team and includes day-to-day contact with our clients and potential buyers, matching buyers to properties and booking viewings.
Job Responsibility:
Registration of new vendors and buyers
Preparation of property brochures and window cards
Coordinate marketing and advertising locally
Management of the KYC and anti-money laundering processes
Establish and maintain trusted relationships with clients
Management of the invoicing process
Liaising with the Farnham team
Liaising with potential buyers and vendors
Maintaining client files and the Residential client database
Implement strategies for continuous improvement of business processes
Any other ad-hoc administrative duties
Encourage SPF mortgage referrals
Raising purchase order numbers for office supplies/services
Expenses claims for the team
Requirements:
Previous experience in a fast-paced environment
Excellent organisational and communication skills
Ability to work under pressure
Willingness to learn
Excellent telephone manner
Self-motivated
Reliable and flexible
Comfortable working as part of a team
Ability to prioritise and co-ordinate tasks efficiently
Demonstratable experience of supporting a team of professional fee earners
Excellent IT skills (Word, Excel, MS Outlook)
Experience of using KYC systems or similar
Strong communicator, both verbally and in writing
Experience of customer service
Ability to establish and maintain effective working relationships with colleagues at all levels
Punctual and flexible in relation to working hours and duties
Prior experience of interpreting policies and procedures associated with AML regulations
Experience of undertaking client due diligence, including completing independent searches and sanction checks
Proactive approach to administration
Accurate and exceptional attention to detail
Understands and appreciates the importance of using discretion when dealing with sensitive information
An interest in working real estate/estate agency environment
What we offer:
25 days annual leave + public holidays
Option of purchasing up to 5 additional days via flex benefits
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