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Property Administrator

cottonshotel.co.uk Logo

Cottons Hotel & Spa

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Location:
United Kingdom , Blackburn

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As Property Administrator (Reactive Maintenance), you play a key role in the team, working as the first point of contact for our Area Business Managers, General Managers and Property Manager, as well as our contractors, handling calls and dealing with any queries on maintenance jobs required across the business

Job Responsibility:

  • Handling calls from our pubs, inns & hotels as well our PMs, GMs & ABMs
  • Dealing with queries quickly and efficiently
  • Logging jobs on our maintenance portal ‘Access Maintain’ and ensuring they are attended to within given timescales and follow call up with contractors as appropriate
  • Ensuring our pubs, inns & hotels are updated on all jobs via courtesy calls and emails with updates on reactive, planned and quoted jobs
  • Sending weekly reports to contractors to ensure jobs are completed in a timely manner and that they adhere to key performance targets, with a particular focus on re-active maintenance
  • Developing and maintaining a monthly report on reactive maintenance ensuring a downward trend in overdue jobs which is reported to line manager
  • Developing a trend analysis report for Property Managers using access maintain system
  • Ensure contractor regulation information held by us is kept up to date, e.g. insurance documentation, safe contractor, H&S policy documentation
  • Processing all incoming invoices for the estates team to the relevant Property Manager
  • Raise all capex PO orders for projects

Requirements:

  • Excellent verbal and written communication skills
  • Ability to develop strong relationships with key stakeholders
  • Ability to provide clear and reactive advice
  • Ideally have helpdesk experience in either the facilities or maintenance sector
  • Strong team player, able to work as part of a small team
  • Willing to go the extra mile
  • Computer literacy with a good working knowledge of Microsoft Office is essential
What we offer:
  • A fun environment where you will receive the training and support to develop and progress
  • Stream - Ability to access up to 40% of your wages as you earn them
  • 36.25 hours working week
  • Enhanced maternity and paternity pay
  • Employee Assistance Programme
  • Health cash plan with access to discounted perks
  • 33 days annual leave
  • Discounted accommodation, food and drink in our beautiful properties across the country
  • Pension & Life assurance with access to high street discounts
  • Long service awards, including free meals and free stays with your friends or family

Additional Information:

Job Posted:
January 18, 2026

Expiration:
February 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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