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The Property Administrator is responsible for assisting the Property Management and Engineering Team with the fast paced, high volume day to day operations of an assigned portfolio of properties, to include but not be limited to the organization, coordination and updating of portfolio specific information, programs and files, acting as communications liaison with tenant contacts through the production of memorandums, Building Engines, weekly tenant newsletter, and e-mails.
Job Responsibility:
Participate as a building staff team member, supporting all of the efforts to achieve Owner and organizational goals
Maintain good tenant relations through regular personal contact responding to tenants’ concerns, complaints and questions
Responsible for the daily tenant maintenance requests, received through Building Engines, assuring requests are handled in a timely, professional manner
Responsible for the coordination and delivery of general tenant and employee communication, through the use of e-mail and Building Engines, communicating scheduled and unscheduled maintenance projects and / or emergencies
Assuming responsibility as main contact / first person for answering office phone lines
Assist in coordination of special events or operational events at the building
Participate in regular building inspections
Open office Monday through Friday based on the established office hours, assuring phones are transferred from after-hours answering service
Organize, update and maintain specific portfolio files and systems per specific time lines
Managing freight reservations, loading dock, and passdown calendars for all tenants and vendors
Tenant waiver form tracking and processing for building amenities
Fitness center requests to include receipt and processing of incoming requests, security access clearance and annual audit of forms
Conference room requests to include the coordination of room schedules on Building Engines and Google calendars
Update tenant contact lists, emergency lists and floor warden list
Update portfolio calendars to including team calendar, security pass down calendar, conference room calendar
Working with engineering staff update as required security access clearance for tenants
Assist with building signage requests and last minute printing and posting of signage due to urgent issues
Assist management team with CPR, tenant floor warden trainings, and participate in annual fire drills
Organize, update and maintain Tenant and Vendor Certificate of Insurance files
Assist Property Managers and Tenants in the Move in / Move out process
Assist Property Managers and Engineers with clerical responsibilities
Inventory, order and stock office, kitchen and copy machine supplies
Coordinate with PM to assure purchase of materials is meeting LEED EB requirements
Assure that a backup of copy machine supplies are available at all times
Assure invoices received in office are scanned and sent to property accounting team
Assure tenants are invoiced for all work above and beyond the requirements of the lease document
Monthly reconciliation of team credit cards
Requirements:
2+ years administrative experience
Proficient in MS Word and Excel and possess effective business writing skills
Associates degree in business management (preferred) or equivalent body of knowledge or experience
Commercial Real Estate experience preferred, but not required
Must be able to exercise a great deal of discretion, work independently or with little oversight and use independent judgement
Possess knowledge of general office policies and administrative procedures and practices
Ability to read, write, speak and understand English
Physical ability to operate a telephone, computer, 10-key, type minimum of 40 wpm, sit for extended periods of time and occasionally lift/carry up to 40 lbs.
Will be expected to manage work-order system
entering, tracking, uploading supporting data and following up
Excellent organizational, computer and communication skills
Nice to have:
Commercial Real Estate experience
What we offer:
Comprehensive medical, dental and vision benefits
Prescription program
Generous paid time off
Maternity/Paternity programs
Employee assistance program
Team events
Cafe room for coffee and collaboration
Management 1:1s, open forums
Workshops and training
Personal learning and development
Business association sponsorships
Hosted Lunch & Learns
401K plan with employee match
Parking and child care FSA
Disability
Free financial planning and advisory services
Emergency preparedness, first aid and CPR training
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