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The Community Manager (CM) ensures the efficient and safe management of an assigned Community. The CM is responsible for overseeing staff and property functions to ensure high-quality, safe housing for residents in a fiscally responsible manner. The CM is also responsible for building positive rapport and communication with residents, Board of Directors, Portfolio Manager, support staff, regulatory agencies, and other community constituents.
Job Responsibility:
Contribute to caring and positive working and living environments for all employees and residents
Manage the day-to-day operations of an assigned property
Performs standard supervisory functions including team selection, initial and ongoing training and development, managing ongoing performance, and interpersonal matters
Identify community resources to recruit staff vacancies in collaboration with the HR Department
Enforce CCH policies and procedures to ensure compliance with legal requirements and all administrative agency rules and regulations
Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines
Prioritize and assign all work and projects amongst staff
Coordinate service work and monitor preventative maintenance work
Ensure that work schedules are followed
Collaborate appropriately with internal and external business partners and vendors to ensure effective implementation of any improvements, repairs, and alike
Prepare for site and other inspections (including INSPIRE, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site
Ensure the successful day-to-day financial management of the property and maintain all necessary financial records and files in good order
Work closely with the Portfolio Manager to develop the site’s annual budget
Administer the budget in a way that ensures a clean, safe and well-maintained building and environment for residents and staff, while operating within +/- 5% variance of the approved budget
Direct the collection of rent, daily rent deposits, and communication of deposit information to the corporate office
Maintain an average 98% occupancy level or better
Market units in accordance with an approved marketing plan which considers all federal, state and local and regulatory requirements
Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines
Review all delinquent accounts and resident receivables and determine the necessary course of action to collect outstanding balances in consultation with the Portfolio Manager
Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents
Other duties as assigned
Requirements:
High School diploma or GED required
1 year of supervisory experience required
Real Estate License, or Certified Property Manager (CPM) plus 1 Year of Property Management Experience preferred
Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs preferred
Proficient with Microsoft Office 365 platform and ability to quickly learn the organization’s other systems
Excellent organizational skills, attention to detail, prioritization and time management skills with a proven ability to meet deadlines
Nice to have:
Real Estate License, or Certified Property Manager (CPM) plus 1 Year of Property Management Experience
Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs