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An administrator for the residential sales team in our Newbury office, the candidate will be a team player with excellent organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, a willingness to learn and an excellent telephone manner. The candidate will have previous experience of working in a fast paced environment and be able to provide a high level of service to clients. Self-motivated with the ability to demonstrate reliability and flexibility is essential, as well as being comfortable and capable of working as part of a team. This is a full-time role which involves supporting the sales team and includes day-to-day contact with our clients and potential buyers, and booking viewings.
Job Responsibility:
Management and anti-money laundering processes as required by the Group, liaising with the internal on-boarding and compliance teams where necessary
Preparation of property brochures
Management of the invoicing process for the team
Registration of new buyers
Keeping window cards/brochure displays/office systems up-to-date
Liaising with potential buyers and arranging viewings/managing diaries
Maintaining client files and the Residential client database
Assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum
Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes
Implement strategies for continuous improvement of business processes and increased efficiency
Any other ad-hoc administrative duties as required by the team
Requirements:
GCSE level education (or equivalent standard), which will include English and Mathematics qualifications
Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
Demonstrable experience of supporting a team of professional fee earners
Excellent IT skills (Word, Excel, MS Outlook) and experience of using KYC systems or similar
A strong communicator, both verbally and in writing with experience of customer service
Ability to establish and maintain effective working relationships with colleagues at all levels
Punctual and flexible in relation to working hours and duties
Prior experience of interpreting policies and procedures associated with AML regulations
Experience of undertaking client due diligence, including completing independent searches and sanction checks
Takes a proactive approach to administration, ensuring that where possible, efficiencies in processes are made
Maintains a positive attitude towards routine tasks
Accurate and exceptional attention to detail
Understands and appreciates the importance of using discretion when dealing with sensitive information
An interest in working real estate/estate agency environment
What we offer:
Health Cash Plan
25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits)
health screening
gym discounts
wellbeing support
volunteering opportunities
cycle to work scheme
eye care voucher
travel & retail discounts
travel insurance
concierge service
kids pass
open fairways golf card
great company culture and social events (including sports teams, charity events, art pass)
perks at work
Pension
life assurance at 8 x basic salary
group income protection
long term disability insurance
interest free season ticket loan
bonus scheme - you will be eligible to participate in the Company's Bonus Scheme