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As a dedicated Property Adjuster Specialist, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.
Job Responsibility:
Proactively manages assigned claims caseload comprised of complex damages
Partners with vendors and internal business partners to facilitate complex claims resolution
Investigates claim damages by conducting research from various sources
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals
Determines coverage through analyzing information involving complex policy terms and contingencies
Determines and negotiates complex claims settlement within authority limits
Maintains accurate, thorough, and current claim file documentation
Advance knowledge of estimating technology platforms and virtual inspection tools
Supports workload surges and catastrophe (CAT) response operations as needed
May be assigned CAT deployment travel
Works various types of claims, including ones of higher complexity
Works independently solving complex problems with minimal guidance
Adjusts complex claims with attorney involvement
Recognizes and addresses jurisdictional challenges
May require travel to resolve claims, attend training, and conduct in-person inspections
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
Requirements:
High School Diploma or General Equivalency Diploma required
2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages
Advanced knowledge of estimating losses using Xactimate or similar tools and platforms
Proficient knowledge of residential construction
Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations
Proficient negotiation, investigation, communication, and conflict resolution skills
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
Nice to have:
US military experience through military service or a military spouse/domestic partner
5 years of prior carrier field experience handling higher severity/complex losses (i.e. vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)
Prior experience adjusting property claims using virtual technologies
Prior property field adjuster experience handling DWG, APS and ALE adjustments
Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
Xactimate Level 1 and/or Level 2 certification
Prior deployments in support of catastrophes
Currently hold an active Adjuster License
Currently reside within or have the ability to self-relocate to Tampa, FL
What we offer:
comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours