Project Staging Technician

• Ensure efficient and accurate staging of technology equipment
• Prepare, configure, and dispatch mobility and ICT devices including routers, switches, and mobile phones
• Meet or exceed KPIs for staging accuracy, timeliness, and service quality
• Improve customer satisfaction by contributing to higher Net Promoter Scores (NPS)
• Deliver services within SLAs
• Enhance operational efficiency by reducing rework and staging costs
• Provide technical support and contribute to process improvements and documentation
• Ensure security and compliance in handling Telstra network and customer equipment
• Maintain inventory accuracy through proper tracking and storage of all equipment

• Proficient in Telstra SOE applications and general PC software and hardware
• Strong customer service skills with effective negotiation, facilitation, and communication (written and verbal)
• Highly organised with strong problem-solving abilities and prioritisation skills to meet critical deadlines
• Ability to attain Defence or other restricted clearances is advantageous
• Proven capability to work independently under tight timeframes and deliver outcomes
• Understands and applies HSE practices, including risk management for a safe workplace
• Promotes positive attitudes toward quality, safety, and security
• Adheres to Health, Safety and Wellbeing standards, Telstra's Code of Conduct, Values, and Corporate policies
• Manages multiple and competing requirements across domains such as Security, HSE, Workflow, and Customer
• Maintains operational tools, materials, equipment, and products to maximise efficiency
• Ensures complete, accurate, and timely entry of timesheets, job records, and site survey data
• Uses correct booking codes for all project-related entries
• Available to undertake recalls, emergency work, and planned events as required

Ability to attain Defence or other restricted clearances

• Performance-related pay
• Access to thousands of learning programs
• Global presence across 22 countries
• opportunities to work where we do business
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)