Project Service Manager Job at 360 Resourcing Solutions (Liverpool)

Job Description

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. We have a fantastic opportunity for a Male Project Service Manager to work within a 24/7 male only supported accommodation project in Liverpool. You will be managing and leading an established team of staff in supporting vulnerable males via a trauma informed, strengths-based program of empowerment and confidence-building to help them to feel safe, personally grow and develop within safe and comfortable accommodation, whilst working towards greater independence and a more permanent housing solution.

Job Responsibility

Leading and managing an established team responsible for inspiring positive change for a caseload of males within a trauma-aware, psychologically informed project-environment
Applying your experience and understanding of the complexities and impact that issues such as substance misuse, homelessness, complex needs, and multiple disadvantages can have on males, and how these issues can further increase risk taking behaviours
To ensure all Serious Incidents are documented on a Serious Incident Template (S.I.T), reported as an SIR to Liverpool City Council and reported to the Director of Operations immediately to enable a timely notification process to the Commissioning bodies
To carry out serious incident debriefs following a serious incident when necessary and ensure recommendations are applied when required
To act as a lead professional on Safeguarding at the Project, ensuring the implementation of New Start’s Safeguarding Policy by all staff at the Project
Supporting staff to enable males who access the service to feel safe within their environment, settle in, and work towards implementing a more empowering and positive daily structure into their lives at a pace that is realistic and achievable to them
Overseeing the project in terms of educating and supporting males to access harm reduction services in relation to wellbeing, and substance misuse, encouraging recovery for those in-service
Representing New Start at a management level with Merseyside Police, and external support agencies. Establishing an environment of physical and environmental safety via effective, collaborative working and risk management
Representing the service at multi-agency risk assessment conferences (MARAC) to effectively safeguard and protect those at risk within services and communicate these safety plans with stakeholders including directors and Liverpool City Council Commissioners
Working to oversee the team of support coaches, the Male Project Service Manager will work to foster a culture that aims to break the cycle of male centred issues for those accessing the provision, inspiring the team to translate support into practical and effective help which develops life-skills, resilience, and tenancy management abilities
whilst promoting an overall ‘better life’ for complex males
To manage, motivate, support, and develop the staff team based within the project, leading by example, to ensure service users and stakeholders receive an excellent service, whilst ensuring objectives are met and positive outcomes are achieved
Oversee and supervise staff caseloads, supporting professional recording and task completion via the MainStay system & assist the staff team to drive direct outcomes for service user’s in-line with contractual requirements
Ensure the safe and effective delivery of services, including risk assessment, safety planning, and the safeguarding of adults & Oversee security and compliance requirements associated with managing a large HMO
Commit to being part of the On-site services on-call team / out of hours rota. Manage the staff rotas always ensuring consistency of staffing level as per contractual requirements
Hold responsibility for the effective management, recording and submission of incidents at the project
Foster positive connections with local neighbours and the surrounding community, responding to concerns promptly and resolving issues in a timely manner

Requirements

A minimum of 2 years management / supervisory experience in a similar setting (Essential)
NVQ Level 2 or above in Health & Social Care (Essential)
Substantial experience of delivering or overseeing services that are male centred and led
Management qualification / currently working towards completion of - NVQ Level 5 in Leadership and Management or equivalent (Essential)
Demonstrable experience of effectively managing leading, motivating and inspiring staff
A minimum of 3 years’ experience in a similar post supporting outreach service, hostel provision or a residential setting, and experience of case work (Essential)
Driver with access to own vehicle (Essential)
Relevant experience of the MainStay system, or similar Capita system & Current working knowledge of the barriers facing homeless individuals
Knowledge and experience of the Property Pool Plus system
Relevant knowledge and experience of working with individuals experiencing repeat homelessness / eviction
Relevant knowledge and experience of working with the following client groups: mental health
substance misuse issues
refugee status and multiple complex needs
Knowledge and understanding of Safeguarding procedures and legislation within statutory and non-statutory services & Previous experience of multi-agency working

What we offer

Competitive Salary of £38602
Mon - Fri 37.5 hours per week + option for overtime and on call fee
A contributory pension scheme
22 Days annual leave. Rising by 1 day per years’ service
An online bespoke Mandatory training package including a wide range of additional resources to support your development
A range of learning and development opportunities up to and including Level 5
Medicash enrolment upon successful completion of probation

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