Project Senior Analyst, Citi

Citi

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Citi is undergoing a Transformation to modernize and simplify the bank. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. The role requires in-depth understanding of complex processes, strong communication skills, and the ability to manage projects with substantial impact. Responsibilities include project coordination, risk management, and stakeholder communication.

Job Responsibility:

Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed
Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues
Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log
Ensures resources are assigned to project & monitor commitment
Ensures change control is executed throughout project
Identifies, documents, and understands project dependencies
Identifies key stakeholders who participate in project scope definition
Tracks actual project costs, identify variances, and reforecast project costs as needed
Measures project management performance against standards
Ensures appropriate project staffing levels
Establishes project communication needs and create project communication plan
Creates the project risk management plan
Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business
Participates in the delivery of internal communications enabling the business officers to effectively service clients
Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients
Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management
Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members
Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required
Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance
Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner
Drafts and communicates any staff briefs, including system changes
Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project
Conducts ongoing research on effective mediums and tools to improve the communications
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

Loan IQ experience
Flexcube experience
5-8 years of experience
Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations
Working knowledge of call center Technologies including systems, technologies and system work practices
Knowledge of HR policies and procedures
Knowledge of Call Center industry
Previous customer service management experience within a call center setting
Tertiary qualifications desirable
Outstanding problem-solver
Should demonstrate a commitment to quality and attention to detail

Additional Information:

Job Posted:
May 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Project Senior Analyst