Project Senior Analyst Job at Citi (Bengaluru)

Project Senior Analyst

Citi

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Job Responsibility:

Coordinate and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed
Ensure creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log
Ensure resources are assigned to project & monitor commitment
Ensure change control is executed throughout project
Identify, document, and understand project dependencies
Identify key stakeholders who participate in project scope definition
Track actual project costs, identify variances, and reforecast project costs as needed
Measure project management performance against standards
Ensure appropriate project staffing levels
Establish project communication needs and create project communication plan
Create the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts
Facilitate the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business
Participate in the delivery of internal communications enabling the business officers to effectively service clients
Act as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients
Manage and coordinate the business, Citibank and Regional projects with focus on Development and Change Management
Manage on a daily basis the investigation of a product, policy and procedure queries raised by team members
Liaise with key stakeholders to implement new procedures or clarify any misinterpretation as required
Regularly undertake a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance
Provide feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
Collate communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner
Draft and communicate any staff briefs, including system changes
Monitor & communicate on Service Level Agreements of other departments that affect the service delivery within a project
Conduct ongoing research on effective mediums and tools to improve the communications
Have the ability to operate with a limited level of direct supervision
Exercise independence of judgement and autonomy
Act as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

5-8 years of experience
Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations
Working knowledge of call center Technologies including systems, technologies and system work practices
Knowledge of HR policies and procedures
Knowledge of Call Center industry
Previous customer service management experience within a call center setting
Tertiary qualifications desirable
Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail
Bachelor’s/University degree or equivalent experience

What we offer:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
We empower our employees to manage their financial well-being and help them plan for the future
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life, including generous paid time off packages
We offer our employees resources and tools to volunteer in the communities in which they live and work

Additional Information:

Job Posted:
January 10, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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