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We are seeking a Project / Program Manager II to support the coordination and execution of operational and project‑based initiatives. This role is responsible for overseeing projects end‑to‑end, managing priorities, and ensuring successful delivery through strong problem‑solving, data analysis, and cross‑functional collaboration. The ideal candidate is comfortable operating in ambiguous environments, enjoys digging into issues, and can partner effectively with technical, sales, and operations teams.
Job Responsibility:
Coordinate and manage projects and programs from initiation through completion
Set deadlines, assign responsibilities, and monitor project progress
Track, summarize, and report project status to management and leadership
Troubleshoot operational issues, manage tickets, and provide account support
Communicate with external partners through calls and email to resolve issues
Manage return merchandise authorization (RMA) workflows as needed
Partner with internal technology, sales, and operations teams through regular meetings
Use data and dashboards to support decision‑making and operational reporting
Lead and direct the work of others while balancing multiple priorities
Apply judgment, creativity, and problem‑solving skills to achieve project goals
Requirements:
Bachelor’s degree in a business‑related field
4–7 years of experience in project management, operations, or a related role
Comfortable working in ambiguous environments and proactively investigating issues
Experience working with enterprise systems and operational workflows
Ability to analyze data and support reporting using tools such as Tableau or similar platforms
Strong organizational, communication, and problem‑solving skills
Ability to manage multiple tasks in a fast‑paced environment
Nice to have:
Experience with data analysis, dashboards, and reporting tools
Strong Excel skills
Familiarity working with technical tools and systems
Experience partnering closely with technology and operations teams
Positive attitude, collaborative mindset, and strong interpersonal skills