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The ServiceNow Project Manager is responsible for planning, executing, and overseeing complex ServiceNow initiatives within a Federal enterprise environment. This role manages high-visibility projects involving platform enhancements, new module implementations, integrations, and process modernization efforts. The Project Manager III ensures delivery outcomes align with contractual requirements, technical standards, and customer expectations. This position requires demonstrated experience managing large-scale ServiceNow projects of similar scope, duration, dollar value, and complexity within Federal environments.
Job Responsibility:
Lead full lifecycle management of complex ServiceNow projects from initiation through deployment
Develop and manage project plans, schedules, milestones, and resource allocations
Manage scope, schedule, cost, and quality in alignment with contractual requirements
Coordinate cross-functional technical teams across development, architecture, and operations
Oversee ServiceNow configuration, customization, and integrations across enterprise modules
Ensure adherence to best practices in ServiceNow development, ITSM configuration, and front-end modernization using JavaScript and React
Identify and mitigate technical and operational risks
Provide status reporting and executive-level briefings to Government stakeholders
Requirements:
Bachelor's degree
Minimum 10 years of IT project management experience
Minimum 5 years of experience managing ServiceNow projects
Minimum 5 years of experience with ServiceNow platform and/or certified in ServiceNow Application Development and ITSM development
Minimum 5 years of experience with modern JavaScript and React front-end development
Minimum 5 years of experience leading enterprise IT projects of similar scope and complexity in a Federal environment
Ability to obtain a Public Trust Clearance
Nice to have:
Masters degree
ServiceNow Certified Application Developer or Implementation Specialist certification
ITIL certification
Experience managing complex integrations within regulated enterprise environments