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Our Project Operations Managers are primarily focused on the execution and delivery of complex, global in-store projects for the benefit of our customers. You will work closely with our merchants to ensure a successful rollout of their in-store payment systems. The team also manages projects to support customers going live with our Adyen for Platforms solution, allowing our merchants to process both online and in-store payments for their customers at scale. Lastly, the team helps manage complex banking projects where customers utilize our banking platform to roll out a variety of products, such as card issuing and other financial services. As an expert driving complex technical and operational rollouts, you will interact and collaborate with internal and external stakeholders to create a seamless deployment experience for customers looking to go live on our platform. You will do this by leveraging your experience in systems integration and your superb project management skills. This is a varied and hands-on role in which your tasks range from discussing a project’s strategic direction to verifying correct configurations.
Job Responsibility:
Manage the project lifecycle from start to finish, ensuring that our customers are fully prepared to roll out Adyen’s solution
Work closely with customers’ project and technical teams, as well as third parties such as technical integration partners, to ensure a smooth rollout
Build relationships with both internal and external stakeholders to ensure effective management and communication of progress to all parties
Provide guidance on Adyen’s product and advise on the solutions that best fit our customers’ business needs
Ensure successful project handovers once the rollout is complete by setting up scalable "business as usual" (BAU) and support processes
Contribute to internal process improvement initiatives to help our business scale
Requirements:
4+ years of experience setting up complex (ideally technical) projects with multiple stakeholders
Proven customer-facing experience with the ability to lead high-level conversations and influence business decisions
Excellent project management skills and the ability to lead detailed, time-sensitive initiatives in a fast-paced environment with minimal supervision
Ability to interface and cooperate seamlessly with a global team, adapting to international time constraints where appropriate
Required fluency/business proficiency in both French and English
Must be willing to travel, both domestically and internationally, as required
Nice to have:
Experience in the payments industry or a technical background
Experience working abroad and/or within multicultural teams